Lenora R. Alvarez

• Managing 200 affordable units, Tax credit program, working with compliance to determine move in eligibility, supervise maintenance, Nexus payable, Preferred compliance, familiar with the Okta system, Collect monthly rent & process deposits, Maintained delinquency, Monthly Variance report, Payroll,Work with residents concerns and complaints, Eviction Process,

• Managed 130 Affordable units
• Tax credit & PBV programs
• Supervised an Assistant Manager and Maintenance
• Worked with Compliance to determine eligibility of client, assessments and re-certifications
• Provided resources and referrals to help meet residents' needs
• Completed Weekly reports, Maintained delinquency Monthly Variance report, Maintaining Compliance files, Prepared all notices and letters to residents, Managed weekly pest control Yardi Software, Leasing apartments move ins and move outs, Conducted quarterly unit inspections, Collect monthly rent & process deposits, Prepare client documents for audit reports (CHFA), Work with residents concerns and complaints

• In this position I started off in sales selling Yardi Breeze Premier Software, Showing Demonstrations of the software and assisting Client with Customer services issues and assisting with any Software or billing questions
• As my role as a RightSource Compliance Auditor strong prioritization skills to complete Certifications in a 24 hour period, Proactive and prepare client documents for audit reports Reconciliation of discrepancies, Completion of all forms and required paperwork Understanding of Local, State and Federal housing Regulations and property management

• In this position I operate as an assistant manager, in a low-income subsidized housing property
• That works with HUD and CHAFA programs
• Knowing and acknowledging the rules and regulations of both funded programs
• Determining eligibility for residents while awaiting units to become available
• Audit Move in and Recertification files perfect CHFA Management review with no findings
• Leasing apartment move-ins and move outs: Maintains waiting list database, filing system, leasing and occupancy reports
• Assists with tenants' files, concerns and complaints
• Prepares work orders for completion by maintenance
• Interview residents and completed annual recertification process
• Collects monthly rent & processes deposits
• Experience working with Real Page Software In this position I assisted the manager in conducting outreach, providing client assessments and re-certifications
• Determining eligibility and Provided resources and referrals to help meet resident's needs
• Attended several meetings and trainings on different programs that are offered through the Housing Authority such as Annual and interim reviews, EIV and referral, moving and leasing processes, vendor changes, rent increases, rent reasonableness, orientations, and conferences
• Conducted quarterly unit inspections for residents
• Maintaining compliance files
• Yardi Software Preparing all notification letters to residents as needed

• In this position I was responsible for the showing and leasing of apartments and gathering and preparing the information regarding prospective resident applications
• Assist in office duties such as answering the phone, greeting guests, etc
• Was recognized by higher management and promoted in 2006 to Property Manager at West Gate apartments
• Worked with the service coordinator to plan resident events Conducted leasing, showings and renting of unit Successfully trained over 5 employees on One Site software In charge of payroll for 9 employees Weekly unit inspections with pest control

Leasing Agent 2003-2006

Manager 2006-2009

In this position I was responsible for the showing and leasing of apartments and gathering and preparing the information regarding prospective resident applications. Assist in office duties such as answering the phone, greeting guests, etc. Was recognized by higher management and promoted in 2006 to Property Manager at West Gate apartments. Worked with the service coordinator to plan resident events Conducted leasing, showings and renting of unit Successfully trained over 5 employees on One Site software In charge of payroll for 9 employees .Weekly unit inspections with pest control