Lenora Stewart
Columbus,OH
Summary
Dynamic leader with proven expertise in team management and quality assurance honed at Limited Brands and other notable companies. Excelled in training over 50 employees, ensuring peak efficiency and accuracy. Skilled in Microsoft Office and exceptional in fostering customer relations, demonstrating flexibility, and adaptability. Achieved significant improvements in team performance and project delivery. Customer service is one of my strongest quality. I always go above and beyond to ensure the needs of the customers are met.
Overview
26
26
years of professional experience
Work History
Group Leader
Limited Brands
Columbus, OH
11.2016 - 07.2024
- Leading and training a group of over 50 employees to ensure their jobs are done accurately and efficiently.
- Auditing employees' work.
- Provided regular feedback to team members on their performance and development areas.
- Led team meetings to discuss project progress and delegate tasks effectively.
- Monitored progress on projects, providing feedback and support as needed.
Training Leader
UPS
Grove City, OH
01.2015 - 10.2016
- Training new employees to process mail and label it at a steady speed.
- Ensuring the team meets their daily quota.
- Ensuring that the team ships out all mail daily, on time.
Stocker and closer
Family Dollar
02.2013 - 01.2015
- Unload and put away the truck accurately.
- Balance registers and do paperwork for the end of the day.
- Providing outstanding customer service in person and over the phone.
Research Assistant/part-time receptionist
Consumer Credit Counseling Service
06.2010 - 10.2014
- Research clients' accounts for late fees, errors, and any discrepancies.
- Covered front desk.
- Scheduling appointments and answering calls.
- Making sure clients' payments are received for their accounts, and those payments get disbursed correctly.
- Incoming and outgoing calls on the switchboard.
- Resolving any issues for clients, and always following up.
Lead & in training for Assistant Manager
Firstar Bank
01.1999 - 02.2008
- Facilitated smooth onboarding and offboarding of accounts.
- Cash Handling.
- Mortgages and loans.
- Auditing vault.
- Guiding new employees in teller roles.
- Handling any disputes.
- Marketing for our company.
- Incoming and outgoing calls to customers for their needs.
Education
High School Diploma -
North Education Center High School
Columbus, OH06-1999
Skills
- Microsoft Word
- Excel
- People skills
- Leadership skills
- Computer and Microsoft office skills
- Customer service
- Clerical support
- Excellent communication
- Team management
- Organizational skills
- Data entry
- Quality assurance
- Good Telephone Etiquette
- Dependable and responsible
- Flexible and adaptable
References
- Kenyonna Eddie 614-603-4864
- Kaylee Patterson, 727-967-7961
Timeline
Group Leader
Limited Brands
11.2016 - 07.2024
Training Leader
UPS
01.2015 - 10.2016
Stocker and closer
Family Dollar
02.2013 - 01.2015
Research Assistant/part-time receptionist
Consumer Credit Counseling Service
06.2010 - 10.2014
Lead & in training for Assistant Manager
Firstar Bank
01.1999 - 02.2008
High School Diploma -
North Education Center High School
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