Lenora Wiggs
Orange,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
HR Coordinator | Interview Strategy & Logistics
Capital One
06.2022 - Current
- Maintain human resources information system and keep employee files up to date and accurate.
- Streamline HR processes for increased efficiency, reducing time spent on administrative tasks.
- Maintain accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Reduce time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Support HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Collaborate with recruiting teams to facilitate employee interviews from start to finish.
- Liaise between multiple business divisions to improve communications.
Claims Investigator
GEICO
12.2018 - 05.2022
- Streamlined communication between departments by maintaining detailed records of case findings, conclusions, and recommendations.
- Reduced fraudulent claims by utilizing strong analytical skills to identify inconsistencies in claimant statements and documentation.
- Collaborated with law enforcement agencies to support criminal investigations related to insurance fraud, contributing to successful prosecutions.
- Strengthened company''s financial standing by detecting and preventing insurance fraud through meticulous investigations.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Utilized advanced technology tools to gather digital evidence supporting or refuting claimants'' assertions during investigations.
- Demonstrated adaptability by handling various types of claims, including property damage, personal injury, and workers'' compensation.
- Improved customer satisfaction rates by providing clear explanations of claim decisions and addressing concerns professionally.
- Developed lasting relationships with external partners, such as medical providers and repair shops, ensuring a smooth claims process for clients.
- Assisted in training new employees on best practices for claims investigation, improving overall team performance levels.
Preservation Technician
Dovetail Cultural Resource Group
04.2014 - 12.2018
- Increased public awareness about the importance of cultural heritage preservation through community outreach initiatives and educational programming.
- Arranged and analyzed historical information to evaluate significance and organize representations while highlighting findings.
- Collaborated with fellow historians on interdisciplinary projects, fostering a greater appreciation for diverse perspectives.
- Led teams in developing comprehensive databases of primary source materials that expanded accessibly to historical records.
- Investigated news, government, and church archives to locate important information about significant events.
- Presented historical accounts in terms of individuals or social, ethnic or economic groupings.
Education
Bachelor of Arts - Historic Preservation
University of Mary Washington
Fredericksburg, VA12.2016
Associate of Science - Social Science
Northern Virginia Community College
Woodbridge, VA05.2014
Skills
- HR policies and procedures
- Data Entry and Reporting
- Professionalism and Integrity
- HR software proficiency
- Confidentiality and Discretion
- Customer Relations
- Investigative Interviewing
- Claim Analysis
- Detailed report writing
- Data review
- Ethical and honest
- Risk Assessment
Timeline
HR Coordinator | Interview Strategy & Logistics
Capital One
06.2022 - Current
Claims Investigator
GEICO
12.2018 - 05.2022
Preservation Technician
Dovetail Cultural Resource Group
04.2014 - 12.2018
Bachelor of Arts - Historic Preservation
University of Mary Washington
Associate of Science - Social Science
Northern Virginia Community College