Lenora Alleath Gunter
Fruithurst
Summary
Dynamic caregiver with extensive experience at Home Care, excelling in medication administration and personal care. Proven ability to enhance client well-being through compassionate support and effective care plan collaboration. Recognized for delivering exceptional customer service and maintaining safety compliance in high-pressure environments. Committed to improving patient experiences and outcomes.
Overview
8
8
years of professional experience
Work History
Care giver
Home Care
Bremen
10.2023 - 05.2024
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications following prescribed schedules and safety protocols.
- Collaborated with healthcare professionals to ensure comprehensive care plans.
- Maintained clean and safe living environments for clients at home.
Customer Care and Sales
Hearts Cars
Hollis
02.2022 - 09.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
ER Registration Clerk
Stringfellow Hospital
Anniston
11.2016 - 02.2021
- Managed patient registration process in high-volume emergency department.
- Collected and verified patient information for accurate medical records.
- Utilized electronic health record system to input and update patient data.
- Communicated effectively with patients to ensure understanding of registration forms.
- Assisted medical staff with patient flow and coordination during busy periods.
- Ensured compliance with hospital policies and HIPAA regulations during registrations.
- Addressed patient inquiries and resolved issues related to registration promptly.
- Collaborated with interdisciplinary teams to improve registration procedures and efficiency.
- Filed appropriate documentation in accordance with established procedures.
- Maintained current knowledge of departmental policies, procedures, regulations, laws. related to the registration process.
- Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members.
- Worked collaboratively with medical staff to ensure accuracy in patient registrations.
- Collected co-payments and other payments from patients.
- Maintained confidentiality of protected health information according HIPAA guidelines.
- Reviewed daily reports for accuracy and completeness of data entry.
- Provided support for other departments when needed during peak times such as admissions and discharges.
- Performed pre-registration activities for scheduled appointments.
- Ensured that all relevant information was entered into the system before discharging a patient from ER.
- Provided assistance to visitors and answered their questions regarding hospital services or directions within the facility.
- Coordinated with third party payers for authorization requirements prior to admission.
- Verified insurance coverage and obtained authorizations as needed.
- Accurately completed all necessary paperwork related to patient registration process such as forms, consent documents.
- Responded quickly to changes in workload due to fluctuations in patient volume.
- Processed release of information requests as required by law or regulation.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients and verified patient information for registration process.
- Followed up on outstanding registration issues promptly to ensure smooth operations of the ER department.
- Participated in meetings, trainings and educational sessions related to job duties as assigned.
- Entered patient demographic and financial data into computer system accurately.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Routed laboratory or diagnostic results to appropriate staff.
- Ordered and maintained supply inventory for medical office.
Education
High School Diploma -
Cleburne County High School
Heflin, AL05-1992
Some College (No Degree) - Associate For Social Work
Southern Union State Community College
Wadley, ALSkills
- Medication administration
- Personal care
- Care plan collaboration
- Safety compliance
- Patient registration
- Customer service
Affiliations
- Active in my church and community
- Sing in Gospel group
- Vouleteer at my church and community
- Love meeting an speaking with new people
- Love going to classic car shows and putting on shows for fundraisers
Timeline
Care giver
Home Care
10.2023 - 05.2024
Customer Care and Sales
Hearts Cars
02.2022 - 09.2023
ER Registration Clerk
Stringfellow Hospital
11.2016 - 02.2021
High School Diploma -
Cleburne County High School
Some College (No Degree) - Associate For Social Work
Southern Union State Community College
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