LENORE ANDERSON

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Managed a high volume of calls daily 40-70, maintaining composure under pressure while providing exceptional service
• Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
• Trained new personnel regarding company operations, policies and services.

• Helped customers complete purchases, locate items, and join reward programs to promote satisfaction and sales
• Supported sales and other departments with merchandising, product retrieval and customer service needs
• Compiled, documented and submitted service payments for accounting and home office
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
• Worked closely with team members to solve problems and handle customer concerns
• Supported sales and service departments with merchandising, product retrieval and customer service needs.
• Supported Service and Sales departments with merchandising, product retrieval and customer service needs.
• Supported Sales and Service departments with merchandising, product retrieval and customer service needs.
• Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of the company.
• Compiled, documented and submitted service payments for checks and credit cards.
• Ordered new supplies to keep front office and customer areas ready for any business or customer requirement.
• Supported Sales and Service departments with merchandising, product retrieval and customer service needs.
• Supported sales and service departments with merchandising, product retrieval and customer service needs.

• Packed, secured, labeled and applied postage to materials to prepare items for shipment
• Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
• Drafted and managed shipping orders, bills of labeling and shipping route materials for accurate and compliant record-keeping
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders
• Moved shipment materials to and from designated areas using lift and hand trucks
• Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages
• Received incoming shipments, compared contents against associated records and transmitted to proper departments
• Handled day-to-day shipping and receiving overseeing more than 40 packages per day.