Friendly and reliable with excellent listening skills having a background in conflict/resolution training.
Punctual and honest who satisfies customers with exceptional service and the ability to de-escalate emotional situations leaving them with a sense of being heard and problems resolved.
Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service.
Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.
Very patient in training situations clarifying neccessities in a job well done.
Assisted opening manager in preparing early morning opening of restaurant. This involved inspecting cleanliness of area, displaying pasteries and bagels in designated areas, prepare catering orders previously received for pasteries,bagels and beverages and providing all necessary condiments. At times delivered and set up food and beverages for group.
Received and prepared food orders for customers including walk-in, phone orders and online orders.
Trained new employees as well as incoming managers in responsibilities for the bakery and cashier area.
Accepted new position to assigned additional side duties for cashiers for the day.
Responsible for my own cash drawer.
Prepared area for oncoming shift.