LENORE M. BISCOTTI
Westover
Summary
Along with my extensive background in Front of the House Restaurant operations, I also have Numerous years of experience and administration of training programs all aspects of customer service and satisfaction. Special event coordination and execution, including rental of event equipment and supervision of staffing required. A proven troubleshooter in high-pressure situations with special attention to detail to attain the highest level of customer satisfaction. Ability to prioritize work, and handle administrative duties without supervision. I have a genuine desire to work in a position that I can utilize my organizational abilities along with my customer service and satisfaction skills to provide the best possible experience for the whomever I may be providing assistance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tournament Administration
South Jersey Tournaments
03.2020 - Current
- Preparing all administrative materials necessary for upcoming events
- Assisting in Marketing and Advertising of scheduled Tournaments
- Interaction with all contractors involved in Hospitality and Event Management
- Management of social media for Tournaments as well as Restaurant, Retail Location, and Marina located at the South Jersey Tournaments office.
- Cash handling at in person registration for Tournaments
- Processing of online registrations ad communication with entrants
- In person as well as online promotion events leading up to scheduled Tournaments
- Managing registration for trade shows to promote Marina as well as scheduled events
- Handling of confidential information of registrants
- Relationship development of prospective entrants
Seasonal Restaurant Manager
Mexiquila
Somets Point
03.2024 - 09.2024
- Managed daily restaurant operations and ensured smooth service flow.
- Trained and supervised staff to maintain high customer service standards.
- Coordinated inventory management and ordered supplies as needed.
- Provided schedule for host, servers and bus staff
- Provided conflict resolution to ensure customer satisfaction
- A proven troubleshooter to control seating plan, accommodating reservations along with walk in guests
Banquet and Special Events Manager
Clancy's by the Bay
05.2014 - 05.2022
- Company Overview: restaurant sold
- Responsible for marketing, booking, planning and executing all parties and special events that were planned at the restaurant.
- Handled all client contact from initial inquiry either by phone or email, through first consultation, menu planning, room layout, consulting outside vendors, if needed.
- Scheduling of staff, supervision or staff, setup of venue to client's specifications, overseeing of event to ensure clients ultimate satisfaction.
- Continuous monitoring of email and social media for inquiries or questions regarding upcoming events or possible booking questions.
- Direct interaction with kitchen staff regarding menu selection and any special requests that our clients may require.
- Receiving deliveries and signing in inventory during the day, authorized with the responsibilities Manager of Duty.
- Organized fundraising events with several local organizations with great success. Networked with suppliers to maximize our ability to assist these very worthy causes, as a result, they have returned to Clancy's for 3 years to host their events.
- Restaurant sold
Hospitality and Events Director
Elmwood Park Zoo
Norristown
- Responsible for sales and marketing of the onsite venue newly constructed for private parties
- Event coordination and execution
- Meeting with potential clients and providing them with outstanding customer service in order to insure that their event would be successful in every way.
- Working with both onsite and contracted catering services to coordinate menus
- Planned and executed numerous fund raising event for the Zoo as well as events to raise funds and awareness for private organizations
- Provided catering services for summer camp program as well as any group trips to the Zoo
- Established genuine relationships with area vendors to provide services to the Zoo in exchange for advertising or promotions at Zoo events.
Events and Operations Director
Zone Entertainment
Jeffersonville
- Providing complete event planning services for both private and corporate clients.
- Staff hiring and scheduling
- Direct contact and all communication with clients regarding their event details.
- Sales and service consultations both on and off site events
- Travel planning with regards to transportation to events by Corporate owned limo and party bus service
- Entertainment event promotion and sales
- Contract negotiation with talent for entertainment events
- Direct responsibility for accounts payable/receivable for both Catering and Entertainment companies.
- In addition, I also am the personal assistant to the COO, Al Zone, handling all of his appointment scheduling, travel arrangements and personal correspondence.
Catering Coordinator
Henning's Market
Harleysville
- Responsible for all orders placed for special event catering including, but not limited to Bakery, Produce, Seafood, Floral and Food Services departments
- Scheduling of all deliveries, including wedding cakes and off site catering services
- Supervision of Catering staff, including on-going training to improve customer service and satisfaction.
- Menu planning and cost calculations for special event catering, including price quoting
- Scheduling and menu planning for on-site room reservations
- Direct communication with all customers as regard to their satisfaction with the services provided through the Catering Department
- Troubleshooting for all departments involved in the production of special ordered items
- Coordination and execution of special events, such as charity event donations
Customer Service/ Operations Agent
Air Tran Airways
Philadelphia
- Direct communication with aircraft with reference to ramp clearance and gate assignment
- Gate operations and rebooking of passengers in irregular operations situations
- Maintaining of fuel records for aircraft
- Updating of flight information screens
- Direct contact with outside maintenance and ramp staff
- Security clearance in all areas of the airport
- Direct responsibility for maintenance of time and attendance records as well as acting as contact between partnered airlines to request travel opportunities for employees
Administrative Assistant to Station Manager
American Trans Air
Philadelphia
- Specifically trained to assist in the opening of the mini-hub in Philadelphia
- Maintained all administrative files with regards to personnel and aircraft maintenance
- SABRE trained and certified
- Secured alternate flight availability in irregular operations situations
- Recruited and trained new employees in Boston, MA
- Handled all pass requests for station employees for travel on other airlines
- Arranged for travel and accommodations for inbound corporate employees
- Security clearance with unlimited access to all areas of airport
Administrative Assistant/ Corporate Trainer
Outback Steakhouse
Conshohocken
- Functioned as Administrative Assistant to Proprietor and Kitchen Manager
- Handled all cash receipts including bank deposits and credit card reconciliation
- Supervision of host/bus staff to ensure timely seating of guests and proper maintenance of restaurant
- Chosen by Corporate to assist in the opening of 5 new restaurants in the Tri-state area
- Supervised volunteer staff members at various golf outings and fund raising events including the Eagles Training Camp and the Zoobilee at the Philadelphia Zoo
Education
Medical Assistant - Medical Assistant and Phlebotomy Technician training program
Harris School of Business
04.2015
High School Diploma -
Bishop Kenrick High School
Norristown, PA06-1980
Montgomery County Community College - Real Estate Law, Real Estate Principles and Practices
Montgomery County Community College
Blue Bell, PASkills
- SABRE trained and certified
- Use and application of personal computer
- Administration of various customer service and satisfaction courses
- IATA certified Travel and Tourism Professional
- ALOHA Computerized POS system trained
- MICROS Computerized POS system trained
Certification
- SABRE trained and certified
- IATA certified Travel and Tourism Professional
- ALOHA Computerized POS system trained
- MICROS Computerized POS system trained
References
Available upon request from current or former employers as well as personal references.
Timeline
Seasonal Restaurant Manager
Mexiquila
03.2024 - 09.2024
Tournament Administration
South Jersey Tournaments
03.2020 - Current
Banquet and Special Events Manager
Clancy's by the Bay
05.2014 - 05.2022
Hospitality and Events Director
Elmwood Park Zoo
Events and Operations Director
Zone Entertainment
Catering Coordinator
Henning's Market
Customer Service/ Operations Agent
Air Tran Airways
Administrative Assistant to Station Manager
American Trans Air
Administrative Assistant/ Corporate Trainer
Outback Steakhouse
Medical Assistant - Medical Assistant and Phlebotomy Technician training program
Harris School of Business
High School Diploma -
Bishop Kenrick High School
Montgomery County Community College - Real Estate Law, Real Estate Principles and Practices
Montgomery County Community College
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