Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lenore Burger

Milwaukee

Summary

Seasoned Information Governance Analyst with a proven track record at two Am Law 100 Firms, showcasing expertise in Compliance Analysis and Strategic Planning. Spearheaded the implementation of the Paper-Lite Initiative, achieving 100% firm-wide enrollment and played a pivotal role in a successful E-Discovery project for a high-profile insider training investigation while at Foley and Lardner. Demonstrates exceptional project management and collaboration skills.

Overview

22
22
years of professional experience

Work History

INFORMATION GOVERNANCE ANALYST

Husch Blackwell LLP
08.2021 - Current
  • Responsible for project management, oversight, and implementation of Husch Blackwell's Paper-Lite Initiative, culminating in 100% firm-wide enrollment.
  • Maintaining project timelines, scheduling of meetings, and providing updates related to project status to internal stakeholders.
  • Organization and facilitation of training on Paper-Lite and related process changes to attorneys and support staff
  • Coordination and facilitation of team meetings relative to Paper-Lite.
  • Evaluation of proposed third party vendor products and their potential efficiency relative to the Paper-Lite Process
  • Defining and prioritizing of tasks delegated to impacted administrative departments.
  • Traveling to multiple offices to conduct in-person training on digitizing, retention, and destruction of records.
  • Assisting attorneys with digitizing physical files and office clean-outs.
  • Development and maintenance of written procedures, presentations, and project documentation relative to Paper-Lite.
  • Act as the subject matter expert and key contact for any questions regarding the Paper-Lite Initiative.
  • Design and implantation of robust and detailed onboarding and training plans that capture training needs for the initial new hire period, as well as regular follow-up and training.
  • Collaborates with IT to ensure continued improvement and use of our document management system, NetDocs and to test existing and potential tools.
  • Responsible for the analysis of the current Records and Information Management policy and ensuring that we are incorporating industry best practices.
  • Design and conduct refresher training in various firm systems including NetDocs, InTapp, and File Trail.
  • Responsible for the completion of matter transfers within NetDocs.
  • Tasked with the implementation and maintenance of ethical walls using InTapp.
  • Reviewed and revised sustainability proposals or policies.
  • Optimized operational efficiency by redesigning workflow processes.
  • Led cross-functional teams in strategic planning sessions, aligning efforts with firm goals.

ESTIMATING COORDINATOR

Grunau Company
11.2017 - 03.2020
  • Responsible for project management, oversight, and training of the company's Digital Submittal Process.
  • Designed a digital Submittal template using SmartSheet
  • Developed formal written processes and training material related to the Digital Submittal process.
  • Designed and presented company-wide training of the new process.
  • Conducted ongoing testing of the new template to ensure functionality.
  • Worked directly with team members one-on-one to ensure all questions and pain points were identified.
  • Collaborated to create a new tracking method for the estimating team to track all budgets, proposals, and opportunities using SmartSheet; competed small-group training sessions of the new tracking method to Project Managers, Estimating, and the Management Team.
  • Coordinated the estimating and proposal process from start to finish.
  • Scheduled and lead initial planning meetings.
  • Obtained bids from vendors and subcontractors by specifying materials, identifying qualified subcontractors and negotiating price with customer.
  • Analyzed historical data related to similar past projects in order to create more accurate future cost estimations when applicable.
  • Assessed cost-effectiveness of products and services by tracking actual costs relative to bids.
  • Completed thorough reviews of subcontractor quotes, ensuring alignment with project requirements and budget constraints.

INFORMATION GOVERNANCE ANALYST

Foley and Lardner, LLP
09.2016 - 04.2017
  • Played a pivotal role in a successful E-Discovery Project for a high-profile insider training investigation.
  • Consequently, the attorney in question was disbarred, convicted, and sentenced to 27 months in prison in May of 2018.
  • Monitored and documented potential conflicts by reviewing access requests to Electronically Stored Information (ESI).
  • Responsible for culling through archived Outlook account and Relativity to seek out information related to online activity and to locate and isolate specific ESI.
  • While upholding the ethical responsibilities of the Firm and the Information Governance Team, I assisted in coordinating the transfer of ESI to the necessary parties.
  • Ensured the proper discretion was always taken to protect confidential information, that the firm's reputation was protected, and that the interests of our clients were safeguarded.
  • Assisted with the physical and electronic file transfer process for departing attorneys and clients.
  • Oversaw and delegated tasks to on-site employees related to the outgoing file transfers for several Foley offices.
  • Facilitated implementation and maintenance of compliance activities associated with document holds, destruction orders, and ethical walls.
  • Communicated with attorneys and their supporting staff regarding appropriate file classification and movement.
  • Recommended improvements in security systems or procedures.
  • Enhanced report accuracy, conducting thorough data audits on regular basis.

MARKET CONDUCT/REGULATORY COMPLIANCE ANALYST

Assurant Health
03.2013 - 05.2016
  • Acted as a liaison with the State Departments of Insurance to manage complaints, extensions, and responses.
  • Reviewed responses to the Department of Insurance, Attorney General's Office, and Better Business Bureau for legal accuracy.
  • Responded to Agent Complaint inquiries submitted by state regulatory agencies.
  • Worked closely with the legal team to ensure all complaints and appeals were handled correctly and to ensure that the terms and limitations of our contracts were enforced Completed Managed Care filings for multiple states.
  • Collaborated with departments across the organization to ensure consistent application of established policies and procedures for regulatory compliance.
  • Tracked changes in laws and regulations related to the organization's activities, ensuring timely implementation of necessary updates.
  • Provided guidance to business units on the interpretation of regulations specific to the Affordable Care Act, ensuring consistent understanding and application across the organization.

INSURANCE DEPARTMENT COMPLAINT APPEALS INVESTIGATOR

Assurant Health
08.2003 - 03.2013
  • Investigated and responded to appeals and complaints submitted to the Department of Insurance, Attorney General's Office, and Better Business Bureau.
  • Prepared cases for review by the Grievance Panel.
  • Served as the department representative on a Compliance Implementation Team.
  • Provided team members with one-on-one coaching and mentoring.
  • Documented findings and prepared detailed reports.
  • Collaborated with federal agencies on investigations.
  • Maintain a professional and compassionate tone.
  • Assisted in the development of investigative strategies, resulting in more efficient case resolutions.

Education

Paralegal Studies Program -

UW Platteville via the Center for Legal Studies
01.2005

Skills

  • Information Governance
  • Project Management
  • Regulatory Compliance
  • NetDocuments
  • Records Retention Management
  • Compliance Analysis
  • Strategic Planning
  • E-Discovery
  • InTapp
  • Documentation and reporting
  • Process improvements
  • Compliance analysis
  • Strategic planning
  • Regulatory compliance

Affiliations

  • ARMA International - Milwaukee Chapter

Timeline

INFORMATION GOVERNANCE ANALYST

Husch Blackwell LLP
08.2021 - Current

ESTIMATING COORDINATOR

Grunau Company
11.2017 - 03.2020

INFORMATION GOVERNANCE ANALYST

Foley and Lardner, LLP
09.2016 - 04.2017

MARKET CONDUCT/REGULATORY COMPLIANCE ANALYST

Assurant Health
03.2013 - 05.2016

INSURANCE DEPARTMENT COMPLAINT APPEALS INVESTIGATOR

Assurant Health
08.2003 - 03.2013

Paralegal Studies Program -

UW Platteville via the Center for Legal Studies

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