Kyndal Kimmons
Milton
Summary
Dynamic customer service professional with proven expertise in cash handling and conflict resolution at CVS Pharmacy. Recognized for enhancing customer satisfaction through effective problem-solving and a calm demeanor in high-pressure situations. Committed to fostering positive experiences and collaborating with team members to streamline operations and improve service delivery.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in Medical Receptionist role.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Culver's Restaurant
09.2024 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Customer Service Representative
CVS Pharmacy
05.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Santa Rosa High School
Milton, FL05-2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Payment collection
- Payment processing
- Cash handling expertise
- Cash management
- Customer focus
- Up-selling techniques
- Drawer management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Positive and professional
- Calm demeanor
- Customer assistance
- Problem-solving
- Reliable and responsible
- Honest and dependable
- Team collaboration
- Cooperative attitude
- Order taking
- ID verification
- Purchase assistance
- Return and exchange processing
- Store merchandise stocking
- Price identification
- Point of sale operation
- Merchandise packaging
Timeline
Customer Service Cashier
Culver's Restaurant
09.2024 - 12.2024
Customer Service Representative
CVS Pharmacy
05.2023 - 08.2023
Santa Rosa High School
Similar Profiles
Jaiden ReedJaiden Reed
Team Member at Culver's RestaurantTeam Member at Culver's Restaurant
Zachary PokorneyZachary Pokorney
Assistant Manager at Culver's RestaurantAssistant Manager at Culver's Restaurant
Lukas MurphyLukas Murphy
Restaurant Team Member at Culver's RestaurantRestaurant Team Member at Culver's Restaurant
Lynnayah FleischmanLynnayah Fleischman
Team Member at Culver's RestaurantTeam Member at Culver's Restaurant
Daren HobsonDaren Hobson
Police Corporal at Alabama State Port AuthorityPolice Corporal at Alabama State Port Authority