Summary
Overview
Work History
Education
Skills
Timeline
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Lenore O'Connor

Spring Lake,NJ

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

16
16
years of professional experience

Work History

Wine Consultant

Wine Outlet
07.2020 - Current
  • Organized and conducted wine tasting events to generate interest in new products and drive sales.
  • Created engaging in-store displays showcasing featured wines, driving interest and sales among customers.
  • Contributed valuable input during team meetings regarding product selection decisions based on market research findings.
  • Educated customers on proper wine storage techniques, improving their overall experience with purchased products.
  • Developed strong relationships with distributors, negotiating favorable pricing for the store and ensuring a diverse selection of wines.
  • Increased customer satisfaction by providing personalized wine recommendations based on individual tastes and preferences.
  • Regularly researched industry trends to remain current on emerging regions and wineries, offering unique selections to customers.

Retail Sales Associate

Williams Sonoma Inc
10.2018 - 05.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Director Event Marketing

Pitney Bowes, Inc
01.2009 - 08.2018
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.

Education

Bachelor of Arts - Marketing

Adelphi University
Garden City, NY
05.1980

Skills

  • Strong Communication Skills
  • Sales and Marketing Abilities
  • Inventory Management
  • Special Events
  • Teamwork and Collaboration
  • Problem-Solving
  • Reliable and Responsible
  • Attention to Detail
  • Problem-solving abilities
  • Time Management Efficiency
  • Staff Training and Development

Timeline

Wine Consultant

Wine Outlet
07.2020 - Current

Retail Sales Associate

Williams Sonoma Inc
10.2018 - 05.2020

Director Event Marketing

Pitney Bowes, Inc
01.2009 - 08.2018

Bachelor of Arts - Marketing

Adelphi University

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Lenore O'Connor