Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lenore Racey

Stephens City,VA

Summary

Proven to excel in fast-paced environments, I leveraged my attention to detail and problem-solving skills at 22nd Century Technologies to enhance office efficiency and customer satisfaction. My expertise in administrative tasks and customer service, coupled with a track record of streamlining processes, positions me as a valuable asset to any team.

Overview

35
years of professional experience

Work History

22nd Century Technologies

Contractor Administrative Assistant-Temporary Cont
12.2023 - 01.2025

Job overview

  • Traveled to five different Health Department locations to assist in the office
  • Answered the telephone
  • Scheduled appointments, canceled and rescheduled appointments
  • Entered demographics, insurance, and income for new patients
  • Verified demographics, insurance, and income for the established patients
  • Did insurance verifications
  • Responded to inquiries and request
  • Set up patient files, maintained patient files
  • Checked patients in for appointments
  • Checked patents out
  • Prepared bank deposits
  • Maintained a deputy registrar certificate in order to issue vital records, birth, death, divorce, and marriage
  • Did property file searches for EH
  • Purged files
  • Performed various other duties as they arose
  • Greeted patients, other people in a courteous respectful manner
  • Ability to work in a fast pace office and handle high demands



Accurate Background Check

Customer Service Specialist/Verifications Specialist
09.2019 - 01.2023

Job overview

  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with sharing best practices for handling difficult situations and achieving positive outcomes.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Verified employment and education
  • Faxed and emailed verification request
  • Verified personal information, including demographics
  • Scheduled drug and other testing appointments through and electronic scheduling system
  • Filed disputes for candidates who were rejected for employment
  • Performed various other duties as needed

Glen Burke, LLC-The GW Hotel and Springhill Suites

Night Auditor
02.2018 - 10.2021

Job overview

  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided guests with information about local attractions and services, enhancing their stay experience.
  • Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
  • Monitored security cameras and conducted regular walk-throughs to ensure property security.

Hall Mechsnical,Inc

Accounts Receivable Clerk
03.2018 - 08.2019

Job overview

  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
  • Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
  • Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Assisted in month-end closing procedures, ensuring accurate financial reporting.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Utilized Microsoft Excel, and QuickBooks software to manage invoices and payments.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Project HOPE

General Ledger Accountant
10.1989 - 03.2016

Job overview

  • Supported audit preparation and compliance efforts, ensuring accurate documentation of financial transactions.
  • Reduced time spent on month-end closing activities by automating data imports and exports between accounting systems.
  • Collaborated with cross-functional teams to address accounting issues, resulting in improved resolution times for discrepancies.
  • Streamlined financial reporting processes by implementing more efficient data entry and reconciliation procedures.
  • Supported internal control initiatives by identifying areas for improvement within existing general ledger processes and recommending corrective actions.
  • Contributed to a streamlined year-end closing process by diligently reviewing account balances for accuracy throughout the year.
  • Collaborated with external auditors during annual audits, providing requested documentation and addressing inquiries efficiently.
  • Maintained accurate records of fixed assets, ensuring proper depreciation calculations and timely asset disposals.
  • Partnered with IT professionals to develop custom reports that provided better visibility into key financial metrics for management decision-making purposes.
  • Ensured timely completion of balance sheet reconciliations, leading to improved financial statement reliability.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Maintained integrity of general ledger and chart of accounts.
  • Collected and reported monthly expense variances and explanations.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Provided journal entries and performed accounting on accrual basis.

Education

John Handley HIgh School
Winchester, VA

High School Diploma
06-1977

Lord Fairfax Community College
Middletown, VA

Associate of Applied Science from Accounting, Management, And Management W/Spec.BIT
05-1988

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving

Timeline

Contractor Administrative Assistant-Temporary Cont

22nd Century Technologies
12.2023 - 01.2025

Customer Service Specialist/Verifications Specialist

Accurate Background Check
09.2019 - 01.2023

Accounts Receivable Clerk

Hall Mechsnical,Inc
03.2018 - 08.2019

Night Auditor

Glen Burke, LLC-The GW Hotel and Springhill Suites
02.2018 - 10.2021

General Ledger Accountant

Project HOPE
10.1989 - 03.2016

John Handley HIgh School

High School Diploma

Lord Fairfax Community College

Associate of Applied Science from Accounting, Management, And Management W/Spec.BIT

Similar Profiles

CREATE PROFILE
Lenore Racey