Lenore Romatelli
Barrington,NH
Summary
Attentive and reliable professional with strengths in customer service and merchandising. Work well within teams to maintain quality and quantity of produce items as well as promotes sales through effective customer engagement. Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dynamic and reliable professional with many years of retail banking, customer service, and consulting experience. Experienced Teller Coordinator proudly promoting many years' expertise in banking while leading competent teams. A patient and effective team player dedicated to positive reinforcement and on-the-job training. Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge. Numerically savvy professional with exceptional communication skills and talents in processing high volumes of error-free transactions. Trustworthy and reliable professional with in-depth knowledge of banking products and services. Results-driven Teller Coordinator with sound knowledge of banking regulations and policies and oversight of branch personnel. Instrumental in delivering quality client service by mentoring staff to support sales and service efforts. History of success reaching financial goals. Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems. Dedicated Personal Banking Representative focused on maintaining strong customer relations and closing consistent sales. Well-versed in bank products and services, security protocols and risk control standards. Offers consistent accuracy in processing all types of transactions. Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.
Overview
20
20
years of professional experience
Work History
Customer Service
Market Basket
Rochester, NH
03.2023 - Current
- Greeted customers and provided customer service.
- Provided excellent customer service throughout each call.
- Resolved escalated customer service issues as needed.
- Provided customer service and ensured customer satisfaction.
- Assisted in troubleshooting escalated customer service issues.
- Provided training to new customer service representatives.
- Provided customer service assistance when needed.
- Provided customer service to ensure satisfaction.
- Provided superior customer service at all times.
- Provided friendly customer service to all shoppers.
- Provided customer service assistance when required.
- Provided customers with friendly customer service.
- Provided exceptional customer service at all times.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Provided quality customer service and represented company.
- Handled escalated customer service issues as needed.
- Upheld customer service standards throughout each shift.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
Branch Office Administrator
Edward Jones
Dover, NH
05.2010 - 05.2021
- Created, maintained and updated filing systems for records management in accordance with company standards.
- Monitored the performance of existing branch offices to identify areas needing improvement.
- Organized meetings and conferences, including scheduling of resources, venues, catering, travel arrangements and agendas.
- Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Greeted clients warmly upon their arrival at the office and provided assistance when needed.
- Adhered strictly to safety protocols when using equipment in the office environment.
- Handled customer inquiries promptly via telephone or email.
- Assisted with training new employees on company policies and procedures relevant to their roles.
- Prepared monthly expense reports detailing costs associated with running a branch office.
- Managed calendar schedules for senior managers to coordinate appointments and meetings.
- Ensured all necessary licenses and permits were obtained prior to opening new branch offices.
- Processed invoices, payments and other financial transactions accurately.
- Ordered office supplies as needed ensuring cost effectiveness and availability of stock items.
- Analyzed data from various sources to generate meaningful reports for management review.
- Developed and implemented office policies and procedures to ensure efficient operations.
- Produced letters, meeting notes, presentations, spreadsheets and other records.
- Kept office supplies stocked and equipment in good working order.
- Generated invoices, processed checks and updated accounts.
- Answered customer questions, researched issues, and directed visitors to correct office personnel.
- Resolved customer complaints or answered customers' questions.
Key Holder 3
Laconia Savings Bank
Dover, NH
06.2007 - 05.2010
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Assisted customers with product selection and resolving complaints.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Supervised bank deposits and security procedures to support store opening and closing.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Captured customer information to maximize future clienteling opportunities.
- Counted and balanced registers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired staff in upselling techniques to improve sales.
Teller
Citizens Bank
Somersworth, NH
09.2004 - 06.2007
- Explained the features of various banking products available to customers.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold additional bank products when applicable to meet customer needs.
- Answered customer inquiries regarding bank products and services.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Education
High School Diploma -
Timberlane Regional High School
Plaistow, NH05-1992
Accomplishments
- received 2 awards at Citizens Bank for Customer Service Excellence
- received 4 awards at Laconia Savings Bank for Customer Service Excellence
- received 11 awards at Edward Jones for Customer Service Excellence
- received 11 awards at Edward Jones for increase in Revenue
Timeline
Customer Service
Market Basket
03.2023 - Current
Branch Office Administrator
Edward Jones
05.2010 - 05.2021
Key Holder 3
Laconia Savings Bank
06.2007 - 05.2010
Teller
Citizens Bank
09.2004 - 06.2007
High School Diploma -
Timberlane Regional High School
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