Lenore Watson
LOUDON,TN
Summary
Results driven office professional with a strong background in administrative roles, customer service, project management, including technical inspections. Recognized for reliability, versatility and problem-solving. Proficient computer skills and use of professional software, quickly able to learn new software or programs provided. Detail oriented with communication skills. Easily engage with diverse environments, teams and clients. Preference of full time opportunities, with room for growth. Relocation can be considered
Overview
13
13
years of professional experience
Work History
Certified Foundation Inspector
AFS Foundation and Waterproofing
01.2021 - 01.2023
- Tasked with a high volume of inspections and varying client needs
- Used a systematic approach for setting quality expectations and providing detailed reports and quotes
- Establish goals and provide solutions for clients ensuring their expectations are met
- Responsible for residential and commercial building inspections of: foundations, floor framing systems, water intrusions, insulation, mold-mildew remediation, concrete repair, and foundation stabilizations
- Assisted with installations of helical and push piers basement and crawlspace foundation repair, wall anchors, earth anchors, crawlspace encapsulation, braces, floor supports column repair
- Displayed confidence as a skilled and knowledgeable inspector, addressing their concerns during and after the inspection processes and providing solutions
- Maintain an accurate knowledge and understanding of residential/commercial building codes related to any repair
- Accurately diagnose, measure, quote and resolve clients issues related to floor framing systems, foundations, concrete, crawlspaces, basements, moisture, mold and mildew control
- Enhanced client satisfaction and retention rates leading to positive feedback locally including online reviews
- Educated clients on any issues discovered, create a repair plan, schedule installations
- Document details of every inspection with clear sketches, pictures, readings, and CAD drawings
- Responsible for consulting on available financing, other financial options and approvals
- Process loan financing contracts requests
- Enhanced client satisfaction and retention rates leading to positive feedback locally including online reviews
Direct Sales Representative
Charter Communications, Spectrum
01.2019 - 01.2021
- Promoted internet, cable television, home telephone and cell phone services to a Eastern Tennessee
- Completed line audits, installation of home equipment and set up of services
- Maintained daily mileage logs and expenses
- Participated in team and company meetings, including training
- Set and met monthly sales goals and deadlines
- Work independently, with a team, multiple other departments, and sub-contractors
- Responsible for complying with all Company policies, procedures and ethical standards
Certified Sales Consultant
Lenoir City Chrysler
01.2019 - 01.2020
- Nurture engaging relationships to build dealership clientele in a highly competitive market
- Practice consultative selling skills gained from real life experiences and training
- Assist customers in selecting a vehicle by asking questions and listening carefully to their requests
- Continuously develop product and sales insight to become a trusted vehicle authority
- Acquired vast knowledge of product offerings, optional packages, and the latest technologies
- Perform safe road demonstrations of new and used vehicles, responsible transportations on and off site of vehicles and customers
- Follow-up with buyers to promote successful referral business
- Report directly to the General Manager and Sales Manager regarding objectives, planned goals and activities, client reviews, and analyses
- Successfully completed on-going training and personal sales development
- Maintained timely and reliable employment and meeting attendance, achieving regular bonuses
Seasonal Sales Representative
Georgia Quality Carpet Outlet
01.2017 - 01.2018
- Assist a high volume of customers during peak sales periods make flooring selections for installation
- Quickly absorbed and utilized new information regarding products, materials, and warranties
- Greeted and assisted any residential and commercial customers
- Professionally managed customer inquiries in person and over phone calls
- Managed various forms of financial transactions, formulated individual payment plans
- Responsible for collecting and recording transactions, customer information, scheduling installations
- Maintained detailed records, scheduled sales appointments and installations contributing to a successful seasonal performance and award bonuses
Accounts Receivable Manager, Administrative Assistant
ROXO LLC
01.2010 - 01.2015
- Managed and improved a highly efficient Accounts A/R department exceeding goals
- Worked well with associates and clients of Mass and Specialty Accounts
- Annual sales in excess of ten million
- Overcame high outstanding receivable and payable accounts throughout
- Successfully decreased overall outstanding debts of all combined accounts, to 'less than 1%' improving cash flow dramatically; aiding the Company's financial health leading to a successful acquisition
- Implemented strict invoicing and collections processes contributing to improved financial standing
- Processed incoming and outgoing orders online and direct calls assisting other departments
- Managed and processed all forms of payment, invoicing, collection, and deposit tasks
- Responsible for assessing fees, calculating discounts, and regular reporting
- Managed multi-line phones and other various office equipment
- Hired, trained and coached employees
- Produced accounting and business reports and presentations internally, and for external purposes
- Participated in various company related speaking engagements
- Provided quality Customer Service
- Improved department and company procedures to maximize successfulness and reliability
- Worked closely with CEO, CFO, plant supervisors, logistics department, IT designers and other support staff
Education
Administrative Assistant Technology Program -
Macomb Community College
06.2000
Skills
- Drawing interpretation
- Evidence collection
- Assembly inspection
- Progress monitoring
- Blueprint reading
- Business marketing
- Hospitality and accommodation
- Training and mentoring
- Ethics and integrity
- Project management
- Quality control
- Compliance training
- Business management
References
References, volunteering and other experiences available upon request.
Timeline
Certified Foundation Inspector
AFS Foundation and Waterproofing
01.2021 - 01.2023
Direct Sales Representative
Charter Communications, Spectrum
01.2019 - 01.2021
Certified Sales Consultant
Lenoir City Chrysler
01.2019 - 01.2020
Seasonal Sales Representative
Georgia Quality Carpet Outlet
01.2017 - 01.2018
Accounts Receivable Manager, Administrative Assistant
ROXO LLC
01.2010 - 01.2015
Administrative Assistant Technology Program -
Macomb Community College
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