Summary
Overview
Work History
Education
Skills
Timeline

LENSA HASSAN

Minneapolis,MN

Summary

Dedicated professional with a track record of meeting company objectives through consistent and organized practices; experienced in managing priorities in order to meet deadlines and achieve high-quality results. Strong conceptual thinking abilities and the ability to learn new concepts ability to work under pressure and adapt to new situations and challenges in order to most effectively enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Associate Consultant I

SPS Commerce
02.2022 - Current
  • Perform and/or manage post-sale initial technical implementation of technology products
  • Consult with customers to analyze and verify operational needs, and to understand customers business objectives and goals
  • Inform customer and other stakeholders of project progress
  • Track progress of Implementation project(s), ensuring deadlines are met
  • Train customers on best practices for partner compliance and product usage.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Created and optimized records management strategies to coordinate and protect information.

Care Coordinator/ CHW

People Center Clinic
10.2020 - 02.2022
  • Assist patients with controlling chronic diseases such as diabetes and hypertension
  • Monitor blood pressure and daily sugars, weekly follow-up with patients
  • Consult patients to set SMART goals for diabetes & hypertension to help them reach their goals
  • Utilize bilingual abilities to provide culturally competent care to multicultural patients
  • Partner with providers, nurses, & other care coordinators to educate patients on hospital services.

Health Plan Specialist II

11.2019 - 10.2020
  • Supported members who required assistance with scheduling their medical rides and directing them to care coordination department to approve prior authorization
  • Resolved members’ issues with vendors regarding access to medical appointments
  • Advocated for members with disabilities to access their benefits per disability law
  • Collaborated with case managers, social workers, and care coordinators about member benefits.

Behavior Specialist

TBI Residential & Community Services
05.2017 - 05.2019
  • Prepared daily meals for residents with traumatic brain injury while also attending to the daily activity needs of the residents
  • Provided transportation for clients to and from various locations and activities
  • Acted as a companion to residents by keeping them company in their daily activities. Demonstrating respect, friendliness, and willingness to help wherever needed.
  • Administered medication to all residents daily, as needed
  • Documented residents’ whereabouts and activities they participated in.
  • Utilized positive reinforcement to maximize desired behavior and educational outcomes.
  • Developed and maintained individualized skill-appropriate daily plans.

Education

Bachelor of Applied Science (B.A.Sc - Public Health Education and Promotion

University of Minnesota Duluth

Skills

  • Salesforce
  • Jira
  • Microsoft Office Expertise
  • Confluence
  • Best Practices and Methodologies
  • Organizational Systems

Timeline

Associate Consultant I - SPS Commerce
02.2022 - Current
Care Coordinator/ CHW - People Center Clinic
10.2020 - 02.2022
Health Plan Specialist II -
11.2019 - 10.2020
Behavior Specialist - TBI Residential & Community Services
05.2017 - 05.2019
University of Minnesota Duluth - Bachelor of Applied Science (B.A.Sc, Public Health Education and Promotion

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LENSA HASSAN