Lensey Kelly Maurice
Administrative Officer/ Customer Service Agent/ Research Officer/ Translator
Kennesaw,GA
Summary
Sensitive to employee concerns, I possess strong interpersonal skills, demonstrating the most discretion and integrity when confidential dealing with information. I am also proficient in business and leadership.
Overview
9
9
years of professional experience
Work History
Coordinator
Zanmi Lasante/ Partners in Health
04.2024 - 07.2024
- Assisted with preparation for special events such as conferences or workshops hosted by the organization.
- Organized team events to promote a positive work environment.
- Facilitated communication between different departments in order to resolve issues quickly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Marketing Consultant
Agriterra
05.2022 - 12.2022
- Identify and craft primary media messages, Develop goals and strategies, Execute strategic tasks and monitor outcomes, Prepare reports and deliver marketing presentations
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Assisted with developing online learning modules for remote learners.
Administrative Officer
Banque de l’Union Haïtienne/ Bank in Haiti
04.2019 - 04.2021
- Prepare the various management reports, Prepare reports on daily or weekly work, Prepare the annual budget for the different departments
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Provided support to staff members when needed during the coordination process of 8 branches.
Research and Marketing Officer
DAGMAR
01.2018 - 01.2019
- Converting text in one language to one or more others, reading given material and researching industry-specific terminology, converting text and audio recordings from one language to one, preparing videos and online presentations, proofreading translated texts for grammar, spelling, and punctuation accuracy.
- Analyzed customer feedback to inform product development decisions.
Human Resources Assistant
Ministère de l’Environnement
01.2016 - 01.2017
- Participated in job fairs and other recruitment events to source potential candidates.
- Performed administrative tasks related to payroll processing or benefit administration.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Manager
Call Hub Solutions
01.2023
- Motivating employees, Preparation of draft job descriptions, vacancy announcements, compilation of matrices, Maintenance of an appropriate filing system for HR files and documents, Support for staff management and career development
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Administrative Studies - Business Administration And Management
Madonna University
Michigan, ND08-2027
Certificate - Customer Service
Quisqueya University/ ProUniq
01-2021
Bachelor of Administrative Studies - Administrative Assistance And Secretarial Science
Christ The King Secretarial School
06-2018
Skills
- Teamwork
- Communication
- PowerPoint
- Flexible
- Excel
- word
- Slack
- Operations Management
- Project Coordination
- Event Planning
- Staff Management
- Adaptability
- Data Entry
- Customer Service
- Training Coordination
Languages
French
Native/ Bilingual
English
Full Professional
Spanish
Limited
Haitian Creole
Native/ Bilingual
Affiliations
Class President and Secretary
I love musics, movies, writing, traveling, Public Speaker, and discovering new cultures
References
- Alain Ismael, Project Manager at Agriterra, +509 3999-0000, ismael@agriterra.org
- Ernst Amilcar, CEO of Call Hub Solutions, +1 (267)461-1119, ablarychardson@gmail.com
- Musette Thomas, Human Ressources Director, Ministère de l’Environnement, +509 3838-0053
- Daniel Choute, DAGMAR CEO, +509 3922-2813 / 2221-0558, danielchoute@gmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Coordinator
Zanmi Lasante/ Partners in Health
04.2024 - 07.2024
Manager
Call Hub Solutions
01.2023
Marketing Consultant
Agriterra
05.2022 - 12.2022
Administrative Officer
Banque de l’Union Haïtienne/ Bank in Haiti
04.2019 - 04.2021
Research and Marketing Officer
DAGMAR
01.2018 - 01.2019
Human Resources Assistant
Ministère de l’Environnement
01.2016 - 01.2017
Bachelor of Administrative Studies - Business Administration And Management
Madonna University
Certificate - Customer Service
Quisqueya University/ ProUniq
Bachelor of Administrative Studies - Administrative Assistance And Secretarial Science
Christ The King Secretarial School
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