Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lent Chelsie

Akron

Summary

Dynamic Shift Lead with a proven track record at Papa Johns, excelling in customer service and employee training. Recognized for enhancing team performance through effective coaching and conflict resolution. Skilled in inventory management and daily reporting, fostering a positive work environment that drives productivity and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Shift Lead

Papa Johns
07.2025 - Current
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Shift Lead

Rallys Fast Food Resturant
06.2018 - 2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.

Sales Associate

Walmart
03.2016 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Barberton High School
Barberton Oh

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Staff motivation
  • Coaching and mentoring
  • Crew coordination
  • Inventory management
  • Daily reporting
  • Decision-making capacity
  • Positive attitude
  • Problem-solving

Timeline

Shift Lead

Papa Johns
07.2025 - Current

Shift Lead

Rallys Fast Food Resturant
06.2018 - 2022

Sales Associate

Walmart
03.2016 - 03.2018

Barberton High School

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