Lentice M. Carter
El Dorado Hills,USA
Summary
Dynamic HR executive with over 20 years of progressive leadership experience in developing high-impact HR functions and scaling teams across diverse business units. Expertise in driving culture transformation through innovative, people-first strategies that enhance compliance, boost performance, and cultivate thriving workplace environments. Proven ability to align HR initiatives with organizational goals while fostering a culture of engagement and excellence. Committed to empowering employees and creating sustainable growth through strategic talent management and development.
Overview
31
31
years of professional experience
1
1
Certification
Work History
HR Director, Employee Relations
FPI Management
05.2023 - Current
- Company Overview: One of the largest U.S. property management companies, operating in 18+ states with 4,300+ employees across 1,000+ locations.
- Lead enterprise-wide employee relations strategies, aligning programs with organizational goals to foster a positive, inclusive, and legally compliant workplace culture.
- Direct a team of 17 employee relations professionals, including manager, leads, specialists, and assistants, in managing complex cases such as grievances, workplace disputes, harassment, discrimination, and performance issues.
- Serve as a strategic advisor to senior leadership on high-risk employee relations matters, risk mitigation, and cultural impact.
- Partner and collaborate across HR business units and other departments to ensure integrated, consistent approaches to employee relations and organizational initiatives.
- Oversee thorough, confidential investigations with complete documentation and legal compliance.
- Develops and maintains HR policies, employee handbook, ensuring compliance with labor laws and alignment with organizational culture.
- Establish and monitor ER metrics to assess program effectiveness and provide data-driven recommendations to leadership.
- Design and deliver training to Employee Relations teams on best practices, conflict resolution, and policy compliance.
- Promote a culture of trust, transparency, and engagement aligned with the company’s core values.
- Manage team priorities, resources, and workflows to ensure timely, consistent case resolution.
HR Director (CA & AZ)
Children’s Choice Dental Care & Premier Orthodontics
12.2021 - 02.2023
- Managed HR for CA & AZ with 4 direct reports.
- Led employee relations, leave/benefits administration, compensation, and performance management.
- Launched performance evaluations and coached leadership.
- Conducted corrective actions, investigations and ensured legal compliance.
- Collaborated with legal and senior leadership on complex HR issues.
- Directed engagement and change initiatives.
Senior Director, Human Resources
FPI Management
04.1994 - 06.2019
- Directed and expanded the Recruiting & Onboarding and Risk & Safety business units, overseeing a team of 13 and ensuring alignment with organizational goals.
- Acted as a strategic HR partner to executives, influencing HR strategies that supported business objectives and workforce planning.
- Led talent acquisition strategy, including vendor management, employment branding, and development of diverse talent pipelines through community and educational partnerships.
- Provided leadership and oversight for operational risk management, employee safety, environmental compliance, and workers’ compensation functions.
- Managed escalated employee relations cases, including investigations, performance management, and conflict resolution; collaborated with legal on agency complaints and litigation.
- Developed and delivered company-wide training to strengthen interviewing, compliance, and hiring best practices.
- Drove process improvement initiatives and implemented metrics to measure and improve recruiting effectiveness and accountability.
- Ensured compliance with local, state, and federal employment and labor laws, updating policies and procedures to reflect best practices.
Education
B.S. - Business Management
University of Phoenix
Skills
- Strategic HR Leadership
- Employee Relations
- Conflict Resolution
- Talent Acquisition & Onboarding
- Performance Management
- Coaching & Development
- Change Management
- Project Management
- Compliance & Policy
- Cross-Functional Collaboration
- Employee Engagement & Culture
- HR Analytics & Data-Driven Insights
Certification
- Senior Professional in Human Resources (SPHR) - Renewal Pending
- Certified Restorative Justice Conference Facilitator (YCRC) — 2021
- Certified Community Mediation & Conflict Resolution (YCRC) — 2021
Accomplishments
- Expanded the Employee Relations team from 3 to 17 professionals, building the function into a strategic, high-performance unit supporting over 4300 employees across 18+ states.
- Designed and implemented the Employee Relations organizational framework - reporting structure, role definitions, and job descriptions to support operational needs, enhance customer service, and align with company goals and compliance standards.
- Established clear career and professional development pathways specifically for the Employee Relations team, boosting retention, engagement, and succession readiness.
- Led enterprise-wide implementation of emPerform, a performance management platform, driving evaluation compliance from 50% to 97% within the first cycle.
- Authored and launched the company’s Immigration Response Policy, collaborating with legal counsel to ensure compliance and provide management training.
- Reduced job vacancies by 40% and cut time-to-fill from 90 days to under 45 days across all regions, improving talent acquisition efficiency.
- Elevated Glassdoor employer rating from 2.7 to over 4 stars and boosted page views from 2,700 to 20,000+, increasing employer brand visibility.
- Increased applicant traffic to the career site by 50% through strategic marketing partnerships and digital enhancements.
- Collaborated directly with the company president to develop the H.E.A.R.T. core values and partnered with marketing to revamp the career site, enhancing the employer brand and launching a testimonial video to showcase company culture.
- Developed and implemented the company’s safety incentive program and multiple safety and environmental compliance initiatives, strengthening workplace safety and regulatory adherence.
- Streamlined new hire onboarding by creating welcome kits, 30-day onboarding surveys, and personalized “getting to know you” tools to enhance employee engagement.
- Launched “My Feedback Matters” platform, “Gift of Gratitude” program, and structured new hire and promotion announcements, fostering a culture grounded in appreciation and connection.
Affiliations
- SHRM Member
- Board Secretary, Yolo Conflict Resolution Center — Since 2021
Leadership & Committee Involvement
- Co-Lead, Employee Success Committee – Drove initiatives to enhance employee satisfaction, retention, and performance through performance management, career development, and leadership growth.
- Co-Lead, Employee Performance Task Force – Helped redesign and implement improvements to performance management processes.
- Lead, HR Policy Management Committee – Managed policy lifecycle from review to implementation, ensuring compliance and alignment across departments.
- Committee Member, H.E.A.R.T. Culture Committee – Supported programs promoting company core values and positive workplace culture.
- Committee Member, Leadership Connect Committee – Contributed to leadership development initiatives and cross-department collaboration.
- Committee Member, Property Management Performance Committee – Represented HR in KPI development and monitoring to drive operational effectiveness.
Timeline
HR Director, Employee Relations
FPI Management
05.2023 - Current
HR Director (CA & AZ)
Children’s Choice Dental Care & Premier Orthodontics
12.2021 - 02.2023
Senior Director, Human Resources
FPI Management
04.1994 - 06.2019
B.S. - Business Management
University of Phoenix
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