Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lenton Smith

Hillsborough,NJ

Summary

Experienced in setting and achieving performance goals and deadlines aligned with company plans and vision. Skilled in organizing workflow and ensuring employees have a clear understanding of duties and delegated tasks. Proficient in monitoring employee productivity and providing constructive feedback and coaching to enhance performance. Committed to driving team success through effective leadership and fostering a positive work environment.

Overview

13
13
years of professional experience

Work History

Major Sales Supervisor

Costco Wholesalers
03.2024 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Food Supervisor

Costco Wholesale
09.2018 - 03.2024
  • Oversaw regular cleaning and sanitation to keep the kitchen free of debris and build-up and to reduce the risk of infection
  • Worked with food service to resolve customer satisfaction issues in order to keep customers loyal to the establishment
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
  • Evaluated business operations on a regular basis to ensure that workflows were properly aligned for optimal coverage and customer satisfaction

Produce Supervisor

Costco Wholesale
02.2016 - 09.2018
  • Was in charge of merchandising, as well as promoting new products and raising brand awareness
  • Implemented policies and standard operating procedures for continuous improvement
  • Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions
  • Devised effective work schedules for each team member in order to meet deadlines and staff shifts appropriately
  • Assessed the strengths of employees and assigned tasks based on their experience and training

Front End Supervisor

Costco Wholesale
05.2014 - 02.2016
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent
  • Addressed customer concerns swiftly and efficiently.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences
  • Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent

Forklift Driver

Costco Wholesale
04.2013 - 05.2014
  • Moved materials to the staging area after unloading trucks
  • Arranged loads in the most efficient way possible to maximize work efficiency
  • Used a stand forklift to load warehouse trailers
  • Worked in a team environment to maintain high levels of productivity
  • Checked equipment for damage, wear, battery life, and fluid levels on a regular basis

Major Sales Associate

Costco Wholesale
07.2011 - 05.2014
  • Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
  • Worked diligently to meet or exceed special goals, such as credit card applications, special donations, and specific product promotions, on a regular basis
  • Listened to the needs and desires of customers in order to identify and recommend the best products
  • Answered questions about store policies and concerns to support positive customer experiences
  • Helped customers by answering their questions and completing their requests

Education

High School -

Eastside High School
Paterson, NJ
01.1986

Skills

  • MS Office

Timeline

Major Sales Supervisor

Costco Wholesalers
03.2024 - Current

Food Supervisor

Costco Wholesale
09.2018 - 03.2024

Produce Supervisor

Costco Wholesale
02.2016 - 09.2018

Front End Supervisor

Costco Wholesale
05.2014 - 02.2016

Forklift Driver

Costco Wholesale
04.2013 - 05.2014

Major Sales Associate

Costco Wholesale
07.2011 - 05.2014

High School -

Eastside High School

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Lenton Smith