Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lentz Francois

Malden,MA

Summary

:To become a valued Team member for a great organization that encourages and provides opportunity for growth and advancement.



Overview

23
23
years of professional experience
1
1
Certification

Work History

Lead Nutrition Services Coordinator

Mass General Hospital
10.2021 - Current
  • Trains new employees
  • Assessed employee work and improved performance with training and respectable approaches.
  • Efficiently assisted service workers with complex transactions to maintain customer satisfaction and quickly rectify issues.
  • Provides excellent customer service, communication, feedback and follow-through
  • Corrects patients' menus as needed to reflect changes in diet status
  • In the event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e., new admissions, discharges, transfers, etc.) Communicates any special needs of patients or nursing to the food Service Manager, Dietitian, or clinical nutrition department
  • Delivers patients' meals directly to patients, or other Room Service Associates on nursing units
  • Prepares patient’s bedside table for meal delivery Responds to questions from patients and family members regarding meals and/or menu selection process
  • Prepares floor stock sheets according to established par levels
  • Gathers delivers and puts away floor supplies in the nursing unit’s kitchen
  • Being sure to rotate stock and discard outdated perishables

Nutrition Services Coordinator

Mass General Hospital
Boston, MA
10.2002 - 10.2021
  • Responsibilities includes working on Blake 11 (Psychiatric Ward) and Blake 6 (Transplant unit.) Trains new employees
  • Provides excellent customer service, communication, feedback and follow-through
  • Corrects patients' menus as needed to reflect changes in diet status
  • In event of manually taking diet orders, checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e., new admissions, discharges, transfers, etc.) Communicates any special needs of patients or nursing to Food Service Manager, Dietitian or clinical nutrition department
  • Delivers patients' meals directly to the patients, or other Room Service Associates on the nursing units
  • Prepares the patient’s bedside table for meal delivery Responds to questions from patients and/or family members regarding meals and/or menu selection process
  • Prepares floor stock sheets according to established par levels
  • Gathers, delivers and puts away floor supplies in the nursing unit’s kitchen
  • Being sure to rotate stock and discard outdated perishables
  • Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets.

MARoom Service Assistant

Beth Israel Deaconess Medical Center
Boston
01.2018 - 03.2020
  • Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center
  • Explains diet and assists patient with appropriate selections
  • When needed, assists patients in their rooms with completion of their menus
  • Encouraging selections from the menu to ensure nutritionally balanced meals
  • Mixes tube/special feedings according to item specific directions
  • Portions and labels tube/special feedings/supplements accurately
  • Maintains the clean and sanitary condition of the formulary room and equipment
  • Inventories supplements and formulary supplies in the store room prepares order list as necessary.

Security Guard

Bristol Community College
Fall River, MA
01.2001 - 06.2001
  • Secured premises, kept logs and developed daily reports.

Education

Associate of Science - Social Work

Roxbury Community College
06.2025

High School Diploma -

Somerville High School
Somerville, MA
06.2000

Skills

  • Servesafe Certified-Expires 11/2024
  • Worker Training
  • PPE Gear Requirements
  • Employee Safety Training
  • Patient Service and Assistance

Certification

  • Servsafe certified - Expires 11/2024

Languages

creole
Native or Bilingual

Timeline

Lead Nutrition Services Coordinator

Mass General Hospital
10.2021 - Current

MARoom Service Assistant

Beth Israel Deaconess Medical Center
01.2018 - 03.2020

Nutrition Services Coordinator

Mass General Hospital
10.2002 - 10.2021

Security Guard

Bristol Community College
01.2001 - 06.2001

Associate of Science - Social Work

Roxbury Community College

High School Diploma -

Somerville High School

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Lentz Francois