Lenvie White
Assistant manager
Arlington,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Personnel Assistant
Kocher & Associates
Lilburn, GA
10.2016 - 04.2023
- Submitted monthly, quarterly and weekly reports to management for mandatory reporting.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Customer Service Agent
Arise
Lawrenceville, Ga
03.2020 - 06.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained strong call control and quickly worked through scripts to address problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Helped clients navigate online systems within established frameworks to obtain services.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Customer Service Agent
SCS
Alpharetta, Ga
06.2015 - 07.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Maintained up-to-date records at all times.
- Addressed customer service inquiries in a timely and accurate fashion.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
Collins High School
Suwanee, GASkills
- Answering Phones
- Effective Planning
- Maintaining Files
- Computer Literacy
- Administrative Assistance
- Personnel Records Maintenance
- Office Administration
- Word Processing
- Customer Service
- CRM Software
Accomplishments
- Promoted from Customer Service Agent to Personal Assistant, in less than 12-months.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Timeline
Customer Service Agent
Arise
03.2020 - 06.2022
Personnel Assistant
Kocher & Associates
10.2016 - 04.2023
Customer Service Agent
SCS
06.2015 - 07.2016
High School Diploma -
Collins High School