Lenward Nealy
Chambersburg,PA
Summary
Administrator with 30 years of experience in Human Services, focusing on program management and regulatory compliance. Demonstrated success in staff development, recruiting, and leading high-performing teams. Analytical skills contribute to effective decision-making and improved organizational outcomes. Dedicated to implementing training and engagement strategies that enhance employee morale and performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Program Director
Beacon Specialized Living
Chambersburg, Pennsylvania
05.2025 - Current
- Manage designated Beacon locations to ensure alignment with company objectives, budget parameters, and clinical effectiveness goals.
- Support Care Team Managers by ensuring adequate staffing and resources for high-quality care.
- Manage Care Team Managers' workload, ensuring thorough review of incident reports for timely submission to regulatory agencies.
- Act as Incident Management (IM) Point Person
- Facilitate audits, investigations, and quality enhancement initiatives.
- Ensure sufficient staffing, high-quality service delivery, and operational effectiveness
- Ensured accurate time and attendance reporting to maintain operational efficiency.
Managed staffing needs to optimize workforce allocation. - Oversee new employee orientation and training compliance to meet organizational standards.
- Recruit, hire, train, supervise, coach, evaluate, and discipline personnel.
Accreditation Manager
Pennsylvania State Police Bureau of Research and Development
Harrisburg, PA
02.2025 - 05.2025
- Conducted thorough analyses of accreditation requirements, ensuring compliance with established standards.
- Collaborated with law enforcement personnel to streamline accreditation processes and enhance operational efficiency.
- Coordinated preparation for on-site visits from accrediting bodies.
- Assisted in developing plans for ensuring continued compliance with established standards over time.
Regional Director of Operations
Unified Community Connections
Hagerstown, MD
05.2021 - 06.2024
- Managed daily program operations for adults with intellectual disabilities.
- Conducted comprehensive analysis of laws, regulations, and guidelines to ensure regulatory compliance
- Performed meticulous assessments of personal care residences and program sites to uphold adherence to state standards, prioritizing health, safety, and welfare.
- Established atmosphere free from abuse and neglect.
- Communicated regional performance updates to senior leadership utilizing comprehensive insights.
- Directed regional staff operations, encompassing hiring, training, performance evaluations, and disciplinary measures.
- Facilitated effective workload management and allocated tasks among diverse teams of professionals.
- Executed interviews to determine appropriateness of candidates across different job tiers.
- Managed budgeting process, including forecasting and tracking expenditures to optimize resource allocation.
- Negotiated contracts with vendors for goods or services used by regional operations teams.
Operation Manager
River Rock Academy
Newville, PA
08.2007 - 05.2021
- Directed daily operations across multiple departments, ensuring alignment with educational objectives and compliance standards.
- Directed task assignments while enforcing compliance standards in daily operations.
- Engaged with faculty members on addressing potential safety hazards within classrooms or hallways.
- Executed comprehensive searches on incoming students utilizing physical and electronic methods.
- Monitored school entryways to enhance safety and security.
- Conducted routine security inspections across facility grounds, parking areas, and perimeters.
- Led crisis management training for educational staff regarding strategies for handling escalating behaviors.
Chief Administrator
VisionQuest National
Exton, Pennsylvania
03.1994 - 07.2007
- Managed comprehensive operations of various JCAHO and ACA Accredited Secured Residential Juvenile Treatment Facilities.
- Streamlined workload management and allocated tasks to cross-functional teams of professionals.
- Developed and implemented policies to enhance operational efficiency and compliance with industry regulations.
- Directed employee conduct, performance assessments, and separations.
- Secured safety measures for all program participants, staff, and visitors.
- Fostered a culture of continuous improvement by encouraging staff engagement in process enhancement initiatives.
- Delivered comprehensive training sessions focused on conflict resolution and emergency response.
- Facilitated effective communication between team members at all levels of the organization.
- Managed the allocation of resources and budget, ensuring financial accountability and operational sustainability.
Education
Some College -
BS/BA - Human Resources Management
Colorado Technical University
COSkills
- Staff supervision
- Team leadership
- Effective communication
- Regulatory compliance
- Incident management
- Conflict resolution
- Problem solving
- Coaching and mentoring
Certification
- Data Analytics Certified Professional, Six Sigma Global Institute, 11/05/24
- Continuous Improvement Manager, Management Professional Certification (CMIP), Six Sigma Global Institute, 11/06/24
- Human Resource Analytics, UCI University of California, Irving
References
- Pauline Lazor, Unified Community Connections, Operations Director, 301-992-1945, plazor@unified.org
- Steve Cutia, River Rock Academy, Campus Director, 717-448-8611, scutia@riverrockacademy.net
- Harold Arant, Vision Quest National, Chief Operating Officer, 610-486-2280
- John Greenawalt, Chambersburg Police Department, Assistant Chief, 717-729-2326
- Shawn Wittmer, River Rock Academy, 717-360-1864, switmer@riverrockacademy.net
- Gabe Calhoun, Lowes Home Improvement, HR Manager, 214-454-2516
Military Service
United States Army, 08/19/88, 08/18/92, Honorable Discharge, Persian Gulf war Veteran, Army Accommodation Medal, Good Conduct Medal, National Defense Service Medal, Army Service Ribbon, Southwest Asia Service Medal W/3 Bronze Service Stars, Kuwait Liberation Medal
Timeline
Program Director
Beacon Specialized Living
05.2025 - Current
Accreditation Manager
Pennsylvania State Police Bureau of Research and Development
02.2025 - 05.2025
Regional Director of Operations
Unified Community Connections
05.2021 - 06.2024
Operation Manager
River Rock Academy
08.2007 - 05.2021
Chief Administrator
VisionQuest National
03.1994 - 07.2007
Some College -
BS/BA - Human Resources Management
Colorado Technical University