Leny Santiago
Chesapeake,VA
Summary
Results-driven bilingual professional with 20 years of leadership and organizational development in the U.S. Navy. Expert in building relationships, enhancing client satisfaction, and optimizing onboarding for high-volume operations. Proficient in project management and strategic planning, with a proven record of data-driven process improvements that boost efficiency, retention, and satisfaction. Recognized for strong communication, problem-solving, and mentoring abilities, ready to drive impactful client outcomes in a dynamic environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Onboarding Analyst
U.S. Navy, Reserve Talent Acquisition Group Northeast
04.2024 - Current
- Led onboarding process improvements across 33 stations, reducing processing times by 32% and delivering 100% satisfaction for 1,854 clients.
- Collaborated with 14 cross-functional teams to streamline workflows and advocate for client needs, enhancing service quality and retention.
- Developed 15 new strategies from client feedback and trained 134 recruiters, reducing errors by 37% and improving tracking accuracy to 99%.
- Created and presented monthly Excel pivot table reports and dashboards to C-Suite, providing actionable insights for strategic decisions.
Recruiting Operations Area Manager
U.S. Navy, Navy Talent Acquisition Group Jacksonville
04.2021 - 04.2024
- Led and mentored a team of 26 in a high-volume environment, achieving 230 new contracts and top division recognition while fostering a collaborative, high-performance culture.
- Conducted market analysis to identify opportunities, driving a 50% increase in specialized technical contracts.
- Developed and delivered monthly training programs that improved recruiter and onboarding team efficiency and performance by 25%.
- Created and presented monthly strategic data-driven reports to senior leadership, identifying trends and recommending process improvements to optimize outcomes.
Onboarding Area Manager
U.S. Navy, Navy Talent Acquisition Group Jacksonville
03.2020 - 04.2021
- Led training and mentorship for 148 recruits and supported their families, maintaining attrition below 2% during onboarding and transition.
- Standardized cross-functional communication processes, ensuring 100% completion of welcome calls and applicant tracking.
- Advocated for and implemented a recognition program, resulting in 14 awards for team members and a 20% increase in referrals.
- Collaborated on a task force to identify onboarding risks, launching new mentoring and fitness programs that improved readiness and satisfaction.
Recruiter
U.S. Navy, Navy Talent Acquisition Group Jacksonville
03.2019 - 03.2020
- Executed full-cycle recruitment using the Navy's VALOR method, sourcing and selecting 34 candidates to meet organizational growth objectives in a fast-paced environment.
- Leveraged Salesforce to manage applicant pipelines, ensuring 100% timely follow-ups and improving operational efficiency by 23%.
- Organized and delivered 50+ workshops and presentations, increasing recruiting engagement by 30% through stronger community networks.
- Built long-term relationships with 34 educational institutions and attended 100+ career fairs, boosting qualified referrals by 12% and improving candidate quality and satisfaction.
Project Manager
U.S. Navy, USS George Washington (CVN-73)
10.2017 - 03.2019
- Managed a $4.3M project and 22 personnel, completing 1,365 mission-critical refurbishments one year ahead of schedule.
- Streamlined workflows and adjusted schedules to resolve bottlenecks, ensuring timely delivery and operational readiness.
- Coordinated across three cross-functional teams, improving production efficiency by 60% and strengthening collaboration.
- Delivered performance updates and post-project evaluations to senior leadership, implementing lessons learned that improved future success rates by 25%.
Onboarding Program Manager
U.S. Navy, USS George Washington (CVN-73)
10.2016 - 10.2017
- Led training and onboarding programs for 744 officers and enlisted personnel, ensuring seamless integration and compliance.
- Coordinated and facilitated 41 onboarding sessions with 17 facilitators, achieving 100% on-time delivery with zero delays or cancellations.
- Developed a new training curriculum covering 29 topics across 27 facilitators, improving program scalability and effectiveness.
- Implemented and tracked sponsorship surveys, ensuring 100% compliance and enhancing the onboarding experience.
Firefighting/Aircraft Operations Assistant Manager
U.S. Navy, USS George Washington (CVN-73)
01.2014 - 10.2016
- Supervised and mentored 104 personnel, overseeing training, career development, and daily operations that earned a Retention Excellence Award.
- Conducted 100+ career development boards, driving 52 promotions and launching a Professional Development Committee that trained 127 sailors.
- Managed staffing for 34 critical operations, achieving a 96% certification score and executing 2,600+ aircraft moves with zero mishaps, earning the Battenberg Cup award.
- Coordinated 86 stakeholder briefs and debriefs to support 43 integrated drills, strengthening communication, readiness, and cross-team collaboration.
Recruiter
U.S. Navy, Navy Recruiting District Miami
12.2010 - 01.2014
- Executed sourcing strategies and Professional Selling Skills (PSS) methodology, resulting in 85 hires and a 97% accession rate.
- Designed and implemented monthly recruiting strategies to identify top talent and align outcomes with organizational objectives.
- Conducted 400+ interviews and credential assessments while maintaining 100% accuracy in applicant tracking systems.
- Established and nurtured partnerships with 24 schools and colleges, strengthening community pipelines and expanding outreach.
Education
Master of Science - Industrial And Organizational Psychology
Marian University
Fond Du Lac, WI05-2026
Master of Science - Health Services Administration
Robert Morris University
Moon Township, PA05-2023
Bachelor of Science - Criminal Justice
American Military University
Charles Town, WV08-2019
Skills
- Communication
- Project Management
- Process Improvement
- Strategic Thinking
- Data Analysis
- Task Prioritization
- Problem Solving
- Team Collaboration
- Leadership
- Intercultural Competence
Certification
- PMP - Project Management Professional
- SHRM-CP
Additional Information
Secret Clearance
Proficient in Microsoft Office
Salesforce Proficiency
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Onboarding Analyst
U.S. Navy, Reserve Talent Acquisition Group Northeast
04.2024 - Current
Recruiting Operations Area Manager
U.S. Navy, Navy Talent Acquisition Group Jacksonville
04.2021 - 04.2024
Onboarding Area Manager
U.S. Navy, Navy Talent Acquisition Group Jacksonville
03.2020 - 04.2021
Recruiter
U.S. Navy, Navy Talent Acquisition Group Jacksonville
03.2019 - 03.2020
Project Manager
U.S. Navy, USS George Washington (CVN-73)
10.2017 - 03.2019
Onboarding Program Manager
U.S. Navy, USS George Washington (CVN-73)
10.2016 - 10.2017
Firefighting/Aircraft Operations Assistant Manager
U.S. Navy, USS George Washington (CVN-73)
01.2014 - 10.2016
Recruiter
U.S. Navy, Navy Recruiting District Miami
12.2010 - 01.2014
Master of Science - Industrial And Organizational Psychology
Marian University
Master of Science - Health Services Administration
Robert Morris University
Bachelor of Science - Criminal Justice
American Military University
Similar Profiles
Robert LedsingerRobert Ledsinger
Officer Recruiter at US Navy,Navy Talent Acquisition Group, New OrleansOfficer Recruiter at US Navy,Navy Talent Acquisition Group, New Orleans
FIONA GATSONFIONA GATSON
Human Resource Talent Acquisition Specialist at United States Navy, Navy Talent Acquisition Group AtlantaHuman Resource Talent Acquisition Specialist at United States Navy, Navy Talent Acquisition Group Atlanta
Latoya WilliamsLatoya Williams
Talent Acquisition Scout at Navy Talent Acquisition Group Atlanta-US NavyTalent Acquisition Scout at Navy Talent Acquisition Group Atlanta-US Navy
Craig SloanCraig Sloan
Prep Chef at The Butcher's Son Inc.Prep Chef at The Butcher's Son Inc.
Courtney GarrettCourtney Garrett
Registered Nurse, Intensive Care Unit at Bon Secours Maryview Medical CenterRegistered Nurse, Intensive Care Unit at Bon Secours Maryview Medical Center