Leny Urbano

• Delivered exceptionally high level of professionalism and support to each client, upholding Bethany's commitment to service.
• Assisting clients in obtaining family reunification through fingerprint services.
• Maintain schedule of appointments, and arranged conferences, interviews and meetings as requested.
• Documented specialized data and requirements to send to case managers in charge of client cases.
• Configured, installed and handled troubleshooting tasks for variety of different applications.

• Daily contact with tenants to address any concerns, rent payment process, and scheduling home repairs when needed.
• Processed invoices and expenses using YARDI breeze to facilitate on-time payment.
• Executed record filing system to improve document organization and management.
• Manage tenant records, compose leases as well as answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Became associate member of Gucci 2 million dollar club within first year.
• Worked independently with minimal supervision.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Directly responsible for achieving monthly sales targets and increasing company’s membership goals by implementing marketing strategies and constantly mentoring staff on customer service.
• Recruited, trained and developed high-performing and customer-focused team from scratch.
• Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Minor in Sociology