LEO ANGUS
Moyock,NC
Summary
Dedicated customer service representative with excellent communication skills, a customer-centric approach, and a strong ability to resolve issues efficiently, ensuring overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front House Employee
Chick-Fil-A
12.2019 - 09.2020
- Managed front-of-house operations, providing excellent customer service in a fast-paced environment
- Handled cash transactions and maintained accurate cash drawer balances
- Demonstrated strong communication skills in addressing customer inquiries and concerns.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Barista, Barista Trainer
Starbucks
09.2020 - 05.2022
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in using espresso machines, grinders, and other coffee-making equipment
- Provided exceptional customer service, customized orders, and ensured customer satisfaction.
Server
California Pizza Kitchen
05.2022 - 08.2022
- Provided excellent table service, ensuring a positive dining experience for customers
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Demonstrated product knowledge and made menu recommendations to enhance customer satisfaction
- Collaborated with kitchen staff to ensure accurate and timely order delivery
Barista, Barista Trainer
Starbucks
08.2022 - 08.2023
- Trained new barista hires on company policies, procedures, and customer service standards
- Developed training materials and conducted hands-on sessions to impart coffee-making skills
- Provided ongoing support and mentorship to new team members, contributing to their successful integration into the team
- Assisted in maintaining inventory levels and ordering supplies as needed.
Delivery Driver
DoorDash
08.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Managed delivery routes efficiently, optimizing time and fuel usage
Education
High School Diploma -
First Colonial High School
Virginia Beach, VA06.2021
Skills
- Exceptional customer service
- Cash handling and POS proficiency
- Team collaboration and communication
- Training and development
- Excel in fast-paced settings
- Proficiently acquire and apply intricate knowledge
Timeline
Delivery Driver
DoorDash
08.2023 - Current
Barista, Barista Trainer
Starbucks
08.2022 - 08.2023
Server
California Pizza Kitchen
05.2022 - 08.2022
Barista, Barista Trainer
Starbucks
09.2020 - 05.2022
Front House Employee
Chick-Fil-A
12.2019 - 09.2020
High School Diploma -
First Colonial High School