Leo Bergin
Indianapolis,IN
Summary
Skilled in leadership and teaching, I enhanced the musicianship skills of students at Fishers High School and led customer service teams at TruGreen to higher satisfaction rates. Demonstrating strong group instruction abilities and a knack for fostering customer satisfaction, my approach consistently improves team performance and service quality.
Overview
4
4
years of professional experience
Work History
Percussion Director
Fishers High School
11.2024 - Current
- Mentored individual students, offering personalized instruction and guidance to improve their musicianship skills.
- Enhanced percussion ensemble performances by developing and implementing comprehensive rehearsal strategies.
- Implemented effective classroom management techniques to maintain focus during rehearsals and optimize practice time efficiency.
Customer Service Team Lead
TruGreen
01.2024 - 05.2024
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
Team Member
Target
09.2020 - 01.2024
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Washington High School
Washington, MO04-2021
Skills
- Teaching experience
- Customer satisfaction
- Group instruction
- Leadership qualities
Timeline
Percussion Director
Fishers High School
11.2024 - Current
Customer Service Team Lead
TruGreen
01.2024 - 05.2024
Team Member
Target
09.2020 - 01.2024
High School Diploma -
Washington High School
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