Summary
Overview
Work History
Education
Skills
Timeline
Generic

Piper Burrill

Amesbury,MA

Summary

Driven customer service professional seeking full-time employment that offers professional challenge utilizing extraordinary interpersonal skills problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in interpersonal communication and problem solving. Extensive daily planning and operations experience in the restaurant management industry. Successful in staff training and development, client satisfaction and coordination of services.Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Additional transferrable skills include experience following protocols, guidelines and workflows, and ability to work independently with excellent time management.

Overview

22
22
years of professional experience

Work History

Restaurant Manager

Bettys Kitchen
09.2018 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Family Nanny, Household Manager

Aaron And Heidi Peters
09.2020 - 06.2022
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Implemented daily routine to maintain structure and stability
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Coffee Shop Manager

Heavenly Donuts
09.2017 - 03.2019
  • Set up daily drawers, verified totals and prepared cash deposits.
  • Taught staff how to avoid conflicts by anticipating customer needs.
  • Delivered exceptional levels of customer service by expertly training and managing staff.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Specialized Foster Care Provider

Dare Family Services
05.2002 - 04.2008
  • Offered extensive care to troubled older children without likelihood of adoption.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.

Pre K Head Teacher

Newton Learning Center
01.2004 - 03.2007
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Participated in parent teacher conference to discuss developments of students and increase support.

Education

Child Development -

Salem State College
Salem, OR

Dare Family Services (specialized Training)

GED -

Adna High School
09.1990

Skills

  • Food Service Background
  • Customer Service
  • Conflict Resolution Techniques
  • Problem solver
  • Independent worker/self motivator
  • Efficient

Timeline

Family Nanny, Household Manager

Aaron And Heidi Peters
09.2020 - 06.2022

Restaurant Manager

Bettys Kitchen
09.2018 - Current

Coffee Shop Manager

Heavenly Donuts
09.2017 - 03.2019

Pre K Head Teacher

Newton Learning Center
01.2004 - 03.2007

Specialized Foster Care Provider

Dare Family Services
05.2002 - 04.2008

Child Development -

Salem State College

Dare Family Services (specialized Training)

GED -

Adna High School
Piper Burrill