Leo Chavez
Irving,TX
Summary
Hospitality Leader with over 10 years of successful experience in Operations and Sales. Recognized consistently for performance excellence and contributions to success in the Hospitality industry. Strengths in IHG, Hyatt, Choice and Marriott brands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Manager - Resort
Seven Feathers Casino & Resort
Canyonville, OR
03.2021 - Current
- Assisted Director of Hospitality in converting property to Infor HMS. Previously having Visual1 HMS with no updates installed or contracted. This transition allowed the hotel to reduce check in times by 3 minutes. Also impacting ease of reporting for finance and auditing.
- Created and revised budgets for 6 departments in 300 room resort hotel and 74 room satelite hotel.
- Created full year sales promo for advertisement.
- Created and implemented a leadership program in 2022. Focused on developing and promoting internal talent. 20 total employees have entered the program.
- Implementation of Mobile housekeeping feature and express check in.
- Successfully converted the property to P&G products for back of house laundry. Creating a 10% decrease in CPOR in laundry supplies. While increasing the teams confidence and impacting guest satisfaction.
- Re-organized the management team for more support and leadership visibility. Impacting employee retention by 20%.
- Promoted in 6 months. In this promotion I absorbed responsibility in operational oversite of 74 room satelite hotel. Previously branded by IHG.
- Planned budgeted and presented a remote laundry location project. Gained approval and is budgeted for build in 2022.
Director of Operations
Taj Hospitality
Lubbock, TX
09.2020 - 03.2021
- Directed team of 11 Hotel General Managers in operational development of service network, including implementation of quality requirements and operating standards.
- Achieved success in cutting MPOR from average of 52 minutes to 35 minutes across Island. Implemented tracking system to help general managers understand impact for future success.
- Successful in implementing cost savings with managers on desk duty while still achieving 90+ Heartbeat scores in service and cleanliness in all IHG Brands
- Implemented successful sale strategy to gain higher ADR business. Being able to take in $94 government business long term instead of $45 nurse long term. Adjusted strategy daily instead of bi-monthly.
- Worked with Choice hotel teams to achieve high standards where lacking. This caused immediate impact on hotel bringing occupancy levels to above 60%
- Were able to beat competitive set with RGI average of 128 due to ability to invest in relationship with local university and hospital.
General Manager -Hyatt House Las Colinas
Island Hospitality
Irivng, TX
08.2019 - 09.2020
- Drove year-over-year business by securing airline crew for 10 months causing great growth while leading operations, strategic vision and long-range planning.
- Promoted to this position due to operational success from previous position. Transferred leadership team from previous hotel. Great start for success at Las Colinas.
- Achieved all metrics to receive full bonus. These included passing score on QA, Achieving flowthrough of 65%, and achieving overall budget and CPOR savings YOY.
- Gen 1 property and it had its challenges. Hotel was overdue for renovation by 2 years. Through investing in department teams, hotel stayed in top 3 in Islands 10 Hyatt properties.
- Hyatt brand expert for Island. Constantly invested in understanding and implementing brand updates and changes.
- Anticipating COVID impact and able to find work for all team members impacted. This was before layoffs began.
General Manager - Residence Inn DFW Airport
Island Hospitality
Irivng, TX
08.2018 - 08.2019
- This hotel was going through year long renovation. It was under remediation and also had structural damage.
- Trained and implemented sale strategies to sell out limited hotel of 77 rooms instead of 100. Raising ADR YOY by $22.
- Traveled assisting hotel general managers across United States with GSS issues.
- Increased experience in understanding and learning many skills. Successful in finding alternate ways to keep creativity and investment of staff during tough and slow times.
- Even though time felt quick before promoting to next step. Excitably established knowledge and implement at next opportunity.
General Manager - Staybridge Suites
Island Hospitality
Lubbock, TX
08.2016 - 08.2018
- Hotel had year long renovation with many issues throughout giving many opportunities to create standards impact immediately.
- Brought hotel to Green status from RED status within 8 months according to IHG brand standards.
- Achieved this by creating succession growth plan for employees and moving employees into key roles.
- Hotel grew revenue naturally YOY but greatest impact was relationship created with Texas Tech University. Successful in securing athletic department after multiple sales calls and meetings. This was significant as hotel did not have Director of Sales budgeted while still having very strong sales goal YOY.
- Opportunity for promotion and was very happy to help success of current Front office Manager and was able to implement succession plan to promote to General Manager.
- Achieved only adjusted bonus in Ownership group in 2019. Ownership had 15 limited service extended stay hotels at time.
- General Manager Ambassador as well. Traveled across United States to onboard new General Managers. This was due to success of home hotel.
General Manager - Staybridge Suites
TMI Hospitality
Midland, TX
06.2015 - 08.2016
- This was 1st General Manager opportunity. This brought ability to learn so many skills during this year.
- Midland was just feeling oil crash and market was going down. Built skills in cost savings methods and learn importance of filling sales funnel.
- Ability to build great team and bring hotel to profitable with oil crash. Hotel achieved average RGI of 114. This was due to building great relationship with Dual Director of sales.
- Ability to be opening General Manager. This brought opportunity to learn many skills in opening process as well as grand opening impact.
- Brought hotel into Ambassador status by IHG Standards.
Education
Some College (No Degree) - Law Enforcement
South Plains College
Levelland, TXSkills
- Capital spending
- Process improvements
- Strategic planning and execution
- Operations Oversight
- Staff Management
- Market Strategy
- Performance Analysis
- Coaching and mentoring
- Business Development
- Budget development
- Employee reviews
- Multitasking abilities
- Sales
- Purchasing
- Training and mentoring
- Work ethic
Certification
- IHG General Manager Certification - Staybridge Suites
- IHG Way of Sales Certification
- Marriott OneYield /MARSHA Training
- Marriott Access Edge Training
- Marriott General Manager Certification - Residence Inn
- Hyatt House General Manager Certification
- Class III Gaming license
Timeline
Hotel Manager - Resort
Seven Feathers Casino & Resort
03.2021 - Current
Director of Operations
Taj Hospitality
09.2020 - 03.2021
General Manager -Hyatt House Las Colinas
Island Hospitality
08.2019 - 09.2020
General Manager - Residence Inn DFW Airport
Island Hospitality
08.2018 - 08.2019
General Manager - Staybridge Suites
Island Hospitality
08.2016 - 08.2018
General Manager - Staybridge Suites
TMI Hospitality
06.2015 - 08.2016
Some College (No Degree) - Law Enforcement
South Plains College
- IHG General Manager Certification - Staybridge Suites
- IHG Way of Sales Certification
- Marriott OneYield /MARSHA Training
- Marriott Access Edge Training
- Marriott General Manager Certification - Residence Inn
- Hyatt House General Manager Certification
- Class III Gaming license
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