Leo Clark
Verizon Business Manager
Farmington,NM
Summary
Dynamic District Business Manager dedicated to achieving sales excellence and empowering team members to strengthen customer connections. Known for providing high-quality customer experiences that drive loyalty and repeat business.
Overview
19
19
years of professional experience
Work History
Business Manager
Victra Verizon
08.2023 - Current
- Developed, led, and executed business plan while conveying company vision and objectives to motivate teams.
- Facilitated effective engagement with customers and vendors, emphasizing problem resolution
- Directed and enhanced deliveries through proactive management of daily operations.
- Coordinated team schedules ensuring optimal staffing during peak periods.
- Streamlined hiring process and conducted training for new employees.
- Analyzed trends and recommended improvements to enhance company product offerings.
- Nurtured robust connections with customers to strengthen relationships
- Identified and analyzed customer needs while negotiating and closing profitable projects with high success rate.
- Assessed individual strengths of each employee and initiated mentoring program to address areas of weakness.
District Manager
Victra Verizon
09.2021 - 08.2023
- Oversee 12 store locations spanning Farmington NM to Evergreen CO, managing approximately 50 employees
- Develop, oversee, and inspire employees to enhance professional skill development.
- Attract and onboard individuals exemplifying passion, dedication, and value to District
- Attain sales quotas for District
- presents opportunity to optimize sales, survey, and elevate customer experiences
- Mentor sales team on advanced sales techniques
- Deliver hands-on coaching to Wireless Store leaders and Sales Consultants.
- Manage store schedule and oversee employee time sheets.
- Manage operational functions for District
- Facilitate regular meetings with District leaders and sales staff to support goal achievement
- Cultivate and sustain productive working relationships with all Wireless Consultants while consistently informing on products, promotions, and procedures related to sales, service, and support.
- Help build strong new hire team through training for commission-based sales
Multi-Store Manager/Retail Training Associate
Gowireless (Verizon)
04.2017 - 09.2021
- Oversee 3 store locations with a workforce of 10-15 employees
- Develop, supervise, and inspire employees to enhance professional skill development.
- Source and onboard individuals showcasing passion, dedication, and unique contributions to team.
- Attain sales quotas for all stores and individual objectives
- Offers opportunity to save sales, survey, and enhance customer experiences
- Mentor sales team on advanced sales techniques
- Deliver hands-on coaching to Wireless Consultants
- Guarantee compliance with company policy for all cash handling, till reconciliation, and bank deposits.
- Manage store scheduling and oversee employee time sheets.
- Manage operational functions of store in collaboration with DM.
- Conducted inventory reconciliation, control, and delivery aligning with DM goals and objectives, ensuring compliance with inventory aging policies.
- Facilitate and organize new hire orientation alongside training department to ensure professional, consistent training program for all new employees within store.
- Facilitate regular meetings with sales staff to support achievement of goals.
Sales Representative
Express Tmobile
01.2017 - 04.2017
- Partnered with managers to devise and execute action plans and incentives that enhance performance
- Functioned as main support contact for real-time coaching and development, ensuring adherence to process and policy, and driving performance enhancement.
- Facilitate interdepartmental collaboration to guarantee adequate leadership coverage and support for representatives
- align customer with needs
- Drive sales and increase foot traffic through appointment scheduling
Senior Representative
Tmobile Call Center
01.2007 - 01.2017
- Collaborated with coach to oversee daily administrative functions for team of fifteen employees.
- Worked alongside coach to design and initiate action plans and incentives aimed at elevating performance.
- Operated as key contact for real-time coaching and development, escalated calls, compliance with processes and policies, and performance advancement.
- Strengthen interdepartmental support to ensure comprehensive leadership coverage for representatives.
Skills
- Effective organization
- Attentive listening abilities
- Critical thinker
- Expertise in conflict resolution
- Professional demeanor
- Dynamic work demeanor
Accomplishments
GoWireless Awards & Recognitions
• Sales Performance: Achieved Top Individual Pull-Through in 2018 and 2019, and ranked in the Top 5% CompanyWide in Gross Profit for 2018, 2019, and 2020.
• Awards and Recognition: Received the Incredible Award in 2019 and multiple SMB Sales Excellence Store Manager Awards in 2021 and 2022.
• SMB Expertise: Recognized as an SMB Specialist in 2021, an SMB Expert in 2021, and the first in the company to achieve SMB Masters in 2021.
Tmobile Awards & Recognition
• Performance: Consistent top performer in Senior Ranking, exceeding MCIP for multiple months.
• Program Participation: Represented the 212 in the 505 program for exponential results.
• In Crowd Participation: Participated in In Crowd in 2012, 2014, and 2016.
Timeline
Business Manager
Victra Verizon
08.2023 - Current
District Manager
Victra Verizon
09.2021 - 08.2023
Multi-Store Manager/Retail Training Associate
Gowireless (Verizon)
04.2017 - 09.2021
Sales Representative
Express Tmobile
01.2017 - 04.2017
Senior Representative
Tmobile Call Center
01.2007 - 01.2017