Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leo Cleveland

Leo Cleveland

BSB/HRM
Hitchcock,TX

Summary

Dynamic professional with a proven track record as an Uber Driver, excelling in passenger transportation and customer engagement. Recognized for maintaining a clean driving record and achieving high customer ratings through exceptional service. Adaptable and safety-conscious, consistently enhancing operational efficiency and ensuring a positive experience for diverse riders.

Overview

9
9
years of professional experience

Work History

Uber Driver

Uber
12.2019 - 05.2020
  • Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
  • Maintained vehicle cleanliness and conducted routine inspections to ensure safety standards.
  • Communicated effectively with passengers to provide a positive rideshare experience.
  • Adapted quickly to changing traffic conditions and passenger needs, enhancing overall service quality.
  • Managed payment processing through rideshare application, ensuring accuracy in transactions.
  • Utilized navigation tools to optimize route selection, reducing wait times for passengers.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Followed company guidelines and policies when interacting with passengers.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.

Press One Operator

Mauldin Brand
02.2019 - 05.2019
  • Operated machinery to ensure efficient production processes.
  • Monitored equipment performance, promptly addressing issues to minimize downtime.
  • Collaborated with team members to streamline workflows and improve operational efficiency.
  • Conducted routine inspections on equipment to maintain safety and functionality standards.
  • Implemented process improvements that enhanced productivity across the production line.
  • Coordinated with maintenance teams to schedule repairs and prevent equipment failures.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Conducted preventative maintenance on equipment to reduce repair costs.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
  • Optimized machine settings to achieve superior product output, meeting and exceeding production targets.

Warehouse Forklift Driver

Moody Compress
05.2011 - 03.2013
  • Operated forklifts to transport materials safely within warehouse environment.
  • Conducted routine safety checks on equipment to ensure compliance with regulations.
  • Loaded and unloaded shipments accurately, maintaining organized storage areas.
  • Assisted in inventory management by tracking stock levels and reporting discrepancies.
  • Collaborated with team members to optimize workflow and enhance productivity.
  • Increased warehouse efficiency by operating forklifts and pallet jacks safely and accurately.
  • Maintained a well-organized warehouse by systematically stacking products and rotating inventory.
  • Expedited order processing by efficiently staging completed orders for shipment using forklifts or pallet jacks as needed.
  • Worked closely with supervisors to address any concerns or issues related to daily operations, supporting effective communication channels within the team structure.
  • Enhanced operational flow by effectively utilizing RF scanning technology during inventory management tasks.
  • Assisted in maintaining accurate inventory counts through regular cycle counts and documentation.

Education

Bachelor of Science - Business/Human Resources

University of Phoenix
Phoenix, AZ
03-2025

Skills

  • Passenger transportation
  • Customer engagement
  • Safe driving
  • Cleanliness
  • Time management
  • Clean driving record
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Safety awareness
  • Cultural awareness
  • Stress management

Accomplishments

  • Supervised team of eight staff members.
  • Achieved team-leader by completing project with accuracy and efficiency.
  • Documented and resolved [problems] which led to project efficiency.
  • Achieved maximum efficiency through effectively helping with operational tasks.
  • Collaborated with team of eight to twelve members in the development of conserving company inventory tarp program .

Timeline

Uber Driver

Uber
12.2019 - 05.2020

Press One Operator

Mauldin Brand
02.2019 - 05.2019

Warehouse Forklift Driver

Moody Compress
05.2011 - 03.2013

Bachelor of Science - Business/Human Resources

University of Phoenix

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