Leo Cugini
Trenton,MI
Summary
Results-oriented professional with extensive experience at Pilot Flying J Travel Center, specializing in customer service and conflict resolution. Demonstrated success in training new team members and optimizing storage for improved efficiency. Strong commitment to safety compliance while enhancing customer support and team performance.
Overview
3
3
years of professional experience
Work History
Cashier
Pilot Flying J Travel Center
Woodhaven, MI
01.2024 - 05.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered phone calls to assist customers with questions and orders.
Overnight Stock Associate
Walmart
08.2022 - 10.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Checked aisles for spills to complete quick clean-up.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Education
High School Diploma -
Trenton High School
Trenton, MI07.2022
Skills
- Customer inquiries
- Product inspection
- Correct labeling
- Third-party collaboration
- Optimize storage
- Product restocking
- Team goals
- Restock shelves
- Customer service
- Employee training
- Conflict resolution
- Active listening
- Problem solving
- Issue resolution
- Training and onboarding
- Decision making aptitude
- Customer service excellence
- Patience and empathy
- Safety compliance
References
Sydney Strooke, JCI, 734-250-1100
Timeline
Cashier
Pilot Flying J Travel Center
01.2024 - 05.2025
Overnight Stock Associate
Walmart
08.2022 - 10.2022
High School Diploma -
Trenton High School
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