Proven leader and educator with 10+ years of experience in logistics, specializing in shipping and receiving. Demonstrated ability to drive performance improvement and effectively manage day-to-day operations, including team leadership, resource planning, and fiscal responsibility. Strong interpersonal skills contribute to my success as a leader who is passionate about meeting corporate missions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSA 1
Lennox International
Gaithersburg, MD
04.2024 - Current
Followed policies and procedures to meet or exceed established performance requirements.
Processed documentation and troubleshot discrepancies to build client rapport.
Documented customer correspondence in CRM to track requests, problems and solutions.
Troubleshot shortages and overages to support quality control efforts.
Route received equipment or goods to the proper department.
Investigated inventory discrepancies to maintain recordkeeping validity.
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
PART TIME NIKE RETAIL ATHLETE
NIKE INC. - NIKE
Clarksburg, MD
05.2019 - Current
I demonstrate my passion for Nike products and services as listed below: Self-motivated retail athlete with an enthusiasm and eagerness to learn the fundamentals of NIKE Athlete roles, including but not limited to Service, Visual Presentation, and Stockroom
Deliver the best possible service and attention to all consumers
Assist the team in executing all daily retail operations to ensure premium service and smooth store functioning
Develop positive relationships with consumers and teammates
Active member of the store community as I attend and support NIKE store events
I am a reliable, dependable part time retail athlete able to adjust my work hours to meet the flexible working hours at NIKE
I am knowledgeable of various NIKE departments in the areas of register cashier, cash register for regular transactions, shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
Able to effectively communicate.
RECEIVING SUPERVISOR
ASTRAZENECA (COMPASS GROUP CONTRACTOR)
06.2022 - 05.2023
Detail-oriented Receiving Supervisor
Highly effective in leading the shipping and receiving operations, familiar with all aspects of logistics, general warehouse operations, inventory management, customer service and loss prevention
Seeking a long-term position that requires immediate contribution offering opportunities for advancement
As the Receiving Supervisor my team and I are the first line of defense when items come in
Conduct team building activities
Maintain communication with all departments and vendors
Serve as a backup to the shipping supervisor
Received and reviewed all incoming deliveries against receipts to confirm quantity and material was correctly delivered
Collaborated with Department managers to identify the most efficient delivery method which best met their department needs
Forwarded all temporary controlled deliveries to their proper lab or freezer or refrigerator (-80, -30, or 4C) as priority handling
Obtained samples from the Sample Management dept, or certain labs
Verify that all information from Sample Management or certain labs were following AstraZeneca policy
Inspected and reviewed contents in the delivery box and ensured contents in the box matched the shipping label
Conducted quality review of the delivery box and certified the shipping label met custom requirements and generated a label to ship the box
Generated laboratory sample shipping labels to ensure the shipping labels followed the Department of transportation (DOT), the International Air Transport Association (IATA) and Astra regulations
Utilized an in-house Excel Spreadsheet to perform a weekly cycle audit
Processed and performed lab requests, and aseptic filling in the biological safety cabinets
Certified Subject Matter Expert on the forklift reach truck and the manual and electric pallet jack Passionate Team Leader and I enforced the Occupational Safety and Health Administration (OSHA) safety standards, department policies and procedures ensure the safety of my team as they conducted their duties on the loading dock
In the absence of my supervisor performed the day-to-day activities as a Backup Shipping Supervisor and emergency responded to all building and equipment alarms
Supervisor with a proven record able to perform ad-hoc miscellaneous job-related duties as required by management such as maintaining service checks, waste removal, package delivery, and inventory cycle counts
Certified Specialist at all current AstraZeneca, DOT, and IATA training
Proven record in inventory management product control Qualified and experienced with biological safety cabinets.
RECEIVING AND ASSET MANAGER
AMERICAN UNIVERSITY PROCUREMENT & CONTRACTS
WASHINGTON, DC
01.2015 - 01.2021
Managed the Receiving and Asset staff and all receiving and asset functions within the University
Responsible for on-boarding and training new staff, ongoing training, and competency of the team
Assigned, supervised, and monitored the workloads of team members
Assessed team members performance
Provided actionable feedback
Administered coaching for behavior and performance concerns for improvement
Ensured the receipt and distribution of received materials and inventory for the University, including processing paperwork, verified received materials, compared receipts against purchase orders, and checked for damaged products/concealed shortages
Ensured policies and procedures were followed within the shipping and receiving department
Maintained the operations of the receiving department, which included matching received inventory against purchase orders and reviewing discrepancies in received inventory
Completed the receiving documents and other daily reports
Maintained open communication with all departments throughout the campus and was an integral in decision making with those individuals.
Education
General Studies -
Watkins Mill High School
Gaithersburg, MD
06.1998
Skills
Knowledge of automated and/or computerized system operations including SAP, Net Suite, Microsoft Applications
Ability to lift heavy packages and objects more than 50 lbs
Skill in operating material handling equipment such as drum lifts, forklifts, high lifts, hand trucks and/or dollies to move stock or reorganize storage items
Skill in both verbal and written communication
Microsoft applications
Customer Service
Interpersonal Skills
Logistical analysis experience
Documentation And Reporting
Shipping and receiving understanding
Certification
Reach truck walk behind forklift certification, LENNOX, 07/2024
Quality Materials Coordinator/Document Control Coordinator/Corrective & Preventative Action Administrator/QAIII at Lennox InternationalQuality Materials Coordinator/Document Control Coordinator/Corrective & Preventative Action Administrator/QAIII at Lennox International