Leo Ertman

City Carrier: I deliver and pickup businesses packages and mail. I provide customer service, perform office task, close the post office, and drop off multi post offices packages and mail at the plant.

204B/supervisor/OIC/post master relief: I fill in and serve as a manager/supervisor when needed. I perform supervisor task including customer service, multi tasking, opening and closing the post office, and assist with customers with escalated situations. I cover vacations, leave, and fill in for several months at a time when needed with management task.

• Planned and cased mail in sequence of delivery for designated route.
• Maintained safety standards while driving, resulting in zero accidents during tenure.
• Collaborated with fellow carriers to ensure consistent service quality across the city.
• Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
• Delivered packages and mail to business and people in local area.
• Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
• Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
• Provided training support for new carriers, promoting best practices and efficient service delivery techniques.
• Generated accurate records of delivered items as required by postal regulations, ensuring proper documentation was maintained at all times.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

• Built and owned Xstream Carpet Cleaning
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Franchised to Plano and Sherman Texas and had contracts with several large apartment complex’s and Choctaw Nation’s tribe.