Summary
Overview
Work History
Skills
Timeline
Generic

Leo Espinoza

San Antonio,TX

Summary

Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.

Overview

7
7
years of professional experience

Work History

Front Desk Concierge

Alonso & Alonso
San Antonio, Texas
11.2022 - Current
  • Greeted and welcomed guests upon arrival, providing excellent customer service.
  • Monitored the lobby area to ensure a clean environment that was cleaned to business operations.
  • Assisted visitors with any questions or concerns they may have had during their time in office.
  • Performed administrative tasks such as filing documents, updating files and uploading them to the correct case.
  • Delivered red carpet service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Operations Specialist

Total Quality Logistics Inc.
San Antonio, TX
09.2020 - 10.2022
  • Created documentation related to operational procedures such as SOPs.
  • Coordinated with various departments to streamline operations and enhance workflow.
  • Collaborated with other departments to develop solutions that addressed operational issues across the organization.
  • Coordinated logistics and distribution operations to optimize delivery times.
  • Enhanced customer satisfaction by improving operational efficiency and response times.

Bank Teller

IBC Bank
San Antonio, Texas
09.2018 - 12.2018
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Performed cash handling duties including counting currency, coins and checks.

Skills

  • Customer service
  • Front desk operations
  • Administrative support
  • Document management
  • Problem solving
  • Effective communication
  • Conflict resolution

Timeline

Front Desk Concierge

Alonso & Alonso
11.2022 - Current

Operations Specialist

Total Quality Logistics Inc.
09.2020 - 10.2022

Bank Teller

IBC Bank
09.2018 - 12.2018

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Leo Espinoza