Leo Flores
Maricopa,AZ
Summary
Accomplished Senior Utility Technician with a proven track record at the City of Phoenix, enhancing utility management efficiency and safety. Excelled in customer service and problem-solving, leading to significant improvements in regulatory compliance and operational performance. Skilled in water treatment and fostering teamwork, I consistently prioritized continuous improvement and skillful management of resources.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Utility Technician
City of Phoenix
11.2023 - Current
- Maintained a safe working environment for staff members through adherence to workplace safety protocols during all tasks related to utility management.
- Monitored system operations to improve effectiveness, efficiency, and regulatory compliance.
- Ensured compliance with industry regulations, maintaining accurate records of all maintenance and repair activities.
- Promoted a culture of continuous improvement within the utilities department by sharing best practices, learning from past mistakes, and implementing new technologies to enhance overall performance.
- Acted as a lead operator for the activities of the installation, maintenance, replacement, and repair of water mains, water service connections, fire hydrants, valves, and related appurtenances
- Provided input on performance evaluations of staff
- Trained new and existing staff
- Maintained control of inventory and acted as a safety coordinator for the work zone
- Interpreted and explained departmental policies, procedures, and programs to internal and external customers
- Operated, inspected, and maintained water distribution infrastructure
- Provided excellent customer service by addressing concerns from clients regarding their utility services promptly and professionally.
- Answered public questions, concerns and complaints and documented resolution of problems.
- Interpreted readings from meters, gauges, charts, and instruments; and detected mechanical or process deficiencies and communicated findings to the supervisor
Specialty Utility Technician
City of Phoenix
11.2021 - 11.2023
- Managed inventory of tools, parts, and supplies to guarantee uninterrupted workflow in the utilities division.
- Provided excellent customer service by addressing concerns from clients regarding their utility services promptly and professionally.
- Used WAM to write procedures for troubleshooting system maintenance and malfunctions.
- Coordinated with external contractors as needed for specialized services or expertise beyond the internal team's capabilities.
- Promoted to team leadership position due to exceptional performance and dedication to continuous improvement.
- Maintained, monitored, installed, and/or repaired the City's water distribution system, serviced lines, valves, and fire hydrants; and maintained, inspected, and repaired the City's wastewater collection system gravity mains, force mains, manholes, and lift stations.
Education
Associate of Arts - Communication
Mesa Community College
Mesa05-2025
Skills
- Budget Management
- Data collection and analysis
- Customer Service
- Accurate record keeping
- Records Management
- Teamwork and Collaboration
- Problem-Solving
- Water treatment
- Pneumatic Systems
- Site assessment
- Hydraulic systems
- Teamwork and Collaboration
- Problem-Solving
Accomplishments
- Supervised team of 5-10 staff members daily.
Certification
- GRADE II ADEQ Certification
- OSHA Certified
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Senior Utility Technician
City of Phoenix
11.2023 - Current
Specialty Utility Technician
City of Phoenix
11.2021 - 11.2023
- GRADE II ADEQ Certification
- OSHA Certified
- CPR/AED Certification
Associate of Arts - Communication
Mesa Community College
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