Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Leo Gerardi

Charleston,SC

Summary

With over 8 years of sales experience in diverse verticals, including SaaS, financial services, and recruitment, I am a seasoned and accomplished Senior Account Manager at Gusto, a leading Fintech company that provides payroll, benefits, and HR solutions for small businesses.

In my current role, I manage a book of over 200 partner firms of accountants and bookkeepers, advising them on the adoption of Gusto's many offerings and performing comprehensive and relevant demonstrations via Zoom. I also manage payroll provider transfers to ensure accurate and timely completion and delight partners and clients. I have led the company in daily activity and outbound calls since joining. I am also People Advisory Certified, which enables me to provide strategic guidance and support to partners and clients on how to optimize their people operations and achieve their business goals.

My mission is to help small businesses and their trusted advisors thrive by leveraging Gusto's innovative platform and services. I am passionate about fintech and SaaS, and I constantly seek to expand my knowledge and skills in these domains. I am also a strong believer in the Sandler Selling System and the Consultative Selling approach, which I apply to effectively identify and address the needs and pain points of my prospects and clients. I am adept at pipeline management, forecasting, negotiation, and closing business in a timely manner. I am also a team player, a mentor, and a leader, who enjoys collaborating with and learning from my colleagues and peers. Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.

Overview

8
8
years of professional experience

Work History

Senior Account Manager

Gusto, Partnerships
10.2022 - Current
  • Manage and nurture a category of accounts from prospect to close
  • Lead all aspects of deal execution from: identifying and developing accounts, meeting with both partners and their clients, to deal structuring, negotiating contracts, and closing
  • Communicate and report to leadership the forecast for future deals, business impact, communicate strategy and resolve prospect questions and issues during the deal process
  • Educate partners on the Gusto value proposition for their clients through presentations and demos.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Analyzed key competitors to respond to competitive threats.

• Completed first quarter in seat with 125% + quota attainment.

• Consistent leader company wide in daily activity (outbound calls/call connects) for 3 consecutive quarters, resulting in more high-yielding and productive partnerships.

• Top 3 leaders company wide for Tier Upsells to existing clients resulting in both increased MRR and ACV - this metric was introduced to the company around the time I was hired in Oct 2022.

• Quickly learned + adopted Gusto's more robust tier, Premium Plan - leading a direct pod of 10+ reps in this metric, Resulting in higher MRR and ACV with bigger desk clients.

Account Manager – Team Lead

TheStreet.com / The Arena Group
05.2018 - 10.2022
  • Solely in charge of the training, coaching and development of all new sales hires
  • Lead Account Executive responsible for monitoring team performance and reporting on metrics to upper management
  • Perform a wide array of product testing / spearheaded the implementation of our CRM (Salesforce.com), billing system (Zuora) and our customer online engagement tool (Live Chat)
  • Continue to maintain and exceed monthly sales goals.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Account Manager

TheStreet.com
06.2017 - 05.2018
  • Consistent #1 producing Account Executive year to date at Jim Cramer’s leading financial media firm
  • 2018 Quota Attainment of 187% ($596,300 over annual goal) – drove over 1.5M of a $30M premium sales business in my first year
  • 2019 Quota Attainment trending over 160% - drove over 1.3M in revenue
  • Achieved monthly revenue record for the firm with 191k sold in April 2018
  • Promoted to assist in leading the sales efforts in just 10 months employed
  • Drive Investment Research Subscription revenue with proactive outbound activity for both new business and renewals
  • Proactively engage prospects and clients to help determine fit and recommend the most appropriate investment research solutions.

Account Executive

Trustpilot
04.2017 - 06.2017
  • Drive full sales cycle from inception to close
  • Make a high volume of daily outbound sales calls speaking to C-Level executives in all verticals
  • Proactively maintain pipeline using Salesforce.com
  • Reach key decision makers in order to sell Trustpilot’s mission, platform, and software solution.

Senior Sales Development Representative

Trustpilot
05.2016 - 04.2017
  • Top performing ADR Rep out of a Team of 20 SDR’s, 6 months in succession- earning myself a promotion to Account Executive in February 2017
  • Prospect and identify clients to contact via cold calling and email outreach
  • Research prospects and identify stakeholders in order to generate interest and create rapport
  • Manage expectations and overcome objections
  • Reach and exceed key performance indicators including leads generated and qualified appointments set.

Technical Recruiter

Nigel Frank International
08.2015 - 05.2016
  • Develop Relationships with existing and new clients, understand their needs and advise them on suitable candidate profiles and market trends
  • Act as a mediator in negotiating with clients and candidates to secure a sale for the placement of candidates
  • Oversee the entire recruitment cycle including finding candidates, assessing their skills, matching them to the job and overseeing the interview process
  • Achieve a minimum of 80 dials/2 hours of phone time daily
  • Meet both weekly/monthly pledges and Key Performance Incentives (KPI’s)

Education

Political Science

Trident Technical College
Charleston, SC
2014

Political Science

Norwalk Community College
Norwalk, CT
2010

Skills

  • Account Management and Partnerships
  • SaaS Model
  • Fintech
  • Channel Sales
  • Account Growth
  • Prospecting Techniques
  • Sales Presentation
  • Strong Interpersonal Skills
  • Negotiations Expert and Strong Deal Closer
  • Coaching and Mentoring
  • Upselling and Consultative Selling
  • In-Depth Knowledge of Salesforcecom

Timeline

Senior Account Manager

Gusto, Partnerships
10.2022 - Current

Account Manager – Team Lead

TheStreet.com / The Arena Group
05.2018 - 10.2022

Account Manager

TheStreet.com
06.2017 - 05.2018

Account Executive

Trustpilot
04.2017 - 06.2017

Senior Sales Development Representative

Trustpilot
05.2016 - 04.2017

Technical Recruiter

Nigel Frank International
08.2015 - 05.2016

Political Science

Trident Technical College

Political Science

Norwalk Community College
Leo Gerardi