Leo Germanelo
Salinas,CA
Overview
30
30
years of professional experience
Work History
Owner/Operator Manager
Self Employed Services
Salinas, CA
09.1999 - 12.2023
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delivered excellent customer service to clients and fellow employees.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation. Made suggestions based on customers end results for improved end product
- Created marketing strategies to drive revenue, to include post card reminders, 5 around introductions to neighboring homes.
- Identified potential risks associated with operations in order to minimize liabilities. typically done during the free no obligation estimates
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and in house & third party training programs.
- Developed strategic partnerships with other businesses (contractors, realtors, plumbers, electricians etc) in order to expand reach into new markets.
- Retained valid proof of insurance and registration in vehicles.
- Loaded, balanced and secured product to safely transport goods.
- Delivered customer orders to homes and places of business within established time frames.
- Read and interpreted maps to determine vehicle routes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored staff performance and addressed issues.
Timeline
Owner/Operator Manager
Self Employed Services
09.1999 - 12.2023