Leonardo Gongora
Pocatello,ID
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Flooring Sales Specialist
Lowes Home Improvement
07.2023 - Current
- Assisted customers with selecting appropriate floor types and styles.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Discussed pricing, additional charges and payment plans during sales process.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Same as Home Depot
Flooring Sales Specialist
Home Depot
03.2023 - 06.2023
- Assisted customers with selecting appropriate floor types and styles.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Discussed pricing, additional charges and payment plans during sales process.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Warehouse Picker
FedEx
05.2021 - 07.2021
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Utilized warehouse management system to accurately track and update inventory records.
- Picked and packed order items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Transported merchandise pallets to move in warehouse.
Package Handler
UPS
10.2020 - 01.2021
- Followed safety regulations to maintain a safe work environment.
- Removed jams and unblocked the conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assembled, sealed, and loaded packages into correct trucks.
Education
Bachelor of Science - Dental Hygiene
Idaho State University
Pocatello, ID05.2027
Associate of Arts - Dental Hygiene
Treasure Valley Community College
Ontario, OR06.2023
High School Diploma -
Ben Lomond High School
Ogden, UT05.2021
Skills
- Flooring Knowledge
- Client Satisfaction
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Merchandise Receiving and Handling
- Adaptable and Flexible
- Safety and Cleanliness Standards
- Ability to Lift 40 Pounds
- Exceeding Customer Expectations
- Client Relationships
- Building Customer Loyalty
- Flexible Hours
- Goal-Driven
- Energy and Physical Stamina
- Positive Customer Engagement
- Excellent Written and Verbal Communication
Languages
Spanish
Native or Bilingual
Timeline
Flooring Sales Specialist
Lowes Home Improvement
07.2023 - Current
Flooring Sales Specialist
Home Depot
03.2023 - 06.2023
Warehouse Picker
FedEx
05.2021 - 07.2021
Package Handler
UPS
10.2020 - 01.2021
Bachelor of Science - Dental Hygiene
Idaho State University
Associate of Arts - Dental Hygiene
Treasure Valley Community College
High School Diploma -
Ben Lomond High School
Similar Profiles
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Sherry GreenSherry Green
Cashier at Lowes Home Improvement StoresCashier at Lowes Home Improvement Stores
Jacqueline McFarlandJacqueline McFarland
Sales Associate at Lowes Home ImprovementSales Associate at Lowes Home Improvement
Theresa AndrewTheresa Andrew
Customer Service Associate at Lowes Home ImprovementCustomer Service Associate at Lowes Home Improvement
Dylan BarsalouDylan Barsalou
Customer Service Representative at Montana Dakota Utilities ResourcesCustomer Service Representative at Montana Dakota Utilities Resources