Summary
Overview
Work History
Education
Skills
Timeline
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Leo Hernandez

Puyallup,WA

Summary

Results-oriented professional with over 13 years of experience and more than 30,000 hours in general warehouse work. Trained, led and supervised a team of warehouse workers as a trainer, Operations Lead, and Operations Supervisor at Animal Supply Co., contributing to their professional growth. Also have 4,500 hours of experience as a Distribution Center Lead, effectively maximizing individual and team productivity. Extensive knowledge of operating various warehouse machinery, such as wrap machines, reach trucks, and forklifts, enabling efficient handling of all aspects of warehouse operations. Skilled in organizing and operating assembly and production lines, as well as auditing national and international orders. Strong focus on safety as Chairman of the Safety Committee at Animal Supply Co., actively working with the management team to enhance safety measures. Known for ability to work both independently and collaboratively, excelling in selecting orders accurately and ensuring customer satisfaction. Proficient in Crystal Reports program and AS400, possessing excellent computer skills. Mentor to current employees, striving to improve their performance and efficiency while instilling good work habits. Adaptable to high-pressure situations, capable of increasing workflow when necessary. Exceptional customer service skills, handling customer inquiries promptly to ensure satisfaction. Committed to workplace structure and policies, understanding the importance of GMP policies and KPI factors. Continuously seeking knowledge in business, philosophy, and psychology, aiming to better serve and collaborate with others in a positive and productive manner. Proficient in math and strong communication abilities, well-equipped to excel in any professional setting.

Overview

14
14
years of professional experience

Work History

Operations Supervisor

Animal Supply Co
06.2014 - Current
  • Select orders in zones: Rack Pick, Top Dress, Small Pick, Freezer Pick, Refrigerator Pick, Carousel Pick, Overstock Pick, Royal Canin order selecting and also knowledge of batch picking
  • Select and process online fulfillment orders
  • Organize product in a way most suited for transit
  • Ability to work safely and efficiently with or without a team
  • Ability to select orders independently, with a team and also with an auditing team for orders that were specified to ensure the company wouldn't lose money or customers
  • Knowledge of loading procedures which include, routing stops, pre-trip trailer inspections, T-block loading, even weight distribution and securing the load with load bars and trailer seals
  • Knowledge of Crystal Reports program
  • Knowledge of AS400 and client solutions apps
  • Ability to navigate Windows Operating System as well as knowledge of basic computer skills
  • Mentored Animal Supply Co Employees to improve their performance and efficiency while also influencing them to practice good work habits that will ensure their success
  • Initiate 1 on 1 meetings with a group or individuals that have been assigned to me with the task of me encouraging and empowering their success in the company
  • Work well under pressure and have been known increase workflow if the pressure demands it
  • Handle customer service and customer relations' emails and deals swift correspondence to ensure customer satisfaction
  • Understands the importance of workplace structure and policies
  • Understands GMP policies and KPI factors
  • Pursues knowledge relating to business, philosophy and psychology in pursuit of better serving and working with others around me in a positive and productive way
  • Proficient in math and skilled in communication
  • Chairman of the Safety Committee at Animal Supply Co for 2 years, holding monthly meetings to consult with and work with other committee members and the management team to improve safety matters concerning the warehouse
  • 13 years of experience, >30,000 hours in general warehouse type work, 2,500 of those hours I was a trainer at Animal Supply Co
  • Optimized operations in partnership with a fellow warehouse.
  • 4,500 hours as a Distribution Center Lead for Animal Supply Co.
  • Certification and operation all warehouse Powered Industrial Trucks
  • Offloading trucks, loading trucks
  • Knowledge of Warehouse Librarian Apps
  • Knowledge of Customer Signature report to check status of orders
  • Cleaning and maintaining safe workspace, reporting to supervisors about work being finished or if there are any problems
  • Downloading, releasing, deleting, and altering orders through AS400 Interface
  • Receiving 3rd Party Orders and shipping 3rd Party Orders to Alaska
  • Previously Lead Floor Order Selector
  • Previously Administrative Lead
  • Previously Dock and Loading Lead
  • Invoice Printing and distributing to drivers for delivery
  • Managing workflow and production for a team of 20-50 warehouse associates
  • Supervised daily operations to optimize workflow efficiency.
  • 2,500 hours as an Operations Supervisor
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Developed and implemented training program for new hires, accelerating their time to full productivity.
  • Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Interceded between employees during arguments and diffused tense situations.

Delivery Helper, Laborers and Freight, Stock, and Material Movers, Hand

Whirlpool Corp/Jb Hunt Final Mile Services
05.2014 - 07.2014
  • Contributed to team success by consistently meeting or exceeding daily delivery targets.
  • Assisted drivers in loading and unloading trucks for streamlined delivery processes.
  • Safeguarded packages from damage during transit by following proper handling procedures.
  • Ensured accurate deliveries by double-checking invoices and addresses before departure.
  • Completed accurate delivery paperwork, streamlining administrative processes for the team.
  • Managed challenging weather conditions while maintaining schedule adherence and package integrity.
  • Maintained clean and organized vehicles, contributing to a professional company image.
  • Demonstrated excellent time management skills, prioritizing urgent deliveries without sacrificing quality of service.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Utilized GPS technology effectively during route planning, minimizing delays due to traffic or road closures.
  • Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
  • Actively participated in team meetings to share best practices for improved overall performance.
  • Collaborated closely with dispatchers to resolve delivery issues promptly.
  • Followed company policies and procedures during shift.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained clean and orderly appearance while on shift.
  • Tracked delivery information, mileage, and fuel use while on shift.

Warehouse Associate, Stockers and Order Fillers

Kimco staffing
07.2011 - 04.2014
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Operated equipment while observing standard safety procedures.
  • Helped train new employees in safe practices and warehouse procedures.

Education

High School Diploma -

March Mountain High School
Moreno Valley, CA
03.2011

Skills

  • Team Training
  • Safety oversight
  • Employee development
  • Warehouse operations
  • Logistics expertise
  • Workflow optimization

Timeline

Operations Supervisor

Animal Supply Co
06.2014 - Current

Delivery Helper, Laborers and Freight, Stock, and Material Movers, Hand

Whirlpool Corp/Jb Hunt Final Mile Services
05.2014 - 07.2014

Warehouse Associate, Stockers and Order Fillers

Kimco staffing
07.2011 - 04.2014

High School Diploma -

March Mountain High School
Leo Hernandez