Leo Hernandez
Beaumont,CA
Summary
Detail-oriented computer science student with hands-on experience in network security, hardware troubleshooting, and Java/C++ development. Proven ability to diagnose technical vulnerabilities (e.g., router exploits, hardware failures), and implement solutions, demonstrated through personal projects. Combines technical expertise with strong leadership and customer service skills from over 5 years in retail management, adept at translating complex IT concepts for non-technical audiences and seeking an entry-level IT Support, Cybersecurity, or Junior Developer role to leverage problem-solving skills and a passion for technology.
Overview
3
3
years of professional experience
Work History
Sales Floor Manager
AG Jeans
Newport Beach, California
08.2023 - Current
- Trained and supervised more than 10 employees, improving productivity.
- Resolved customer complaints daily, adapting communication for technical and non-technical audiences.
- Streamlined inventory tracking using Excel, reducing errors by 15%
Floor Manager
Vince
Cabazon, California
06.2022 - 07.2023
- Supervised daily floor operations and team performance.
- Trained staff on customer service and product knowledge.
- Resolved customer inquiries and complaints effectively.
Education
Bachelor of Science - Computer Science
California State University, Fullerton
Fullerton, CA05-2026
Skills
- Client support
- Hardware troubleshooting
- Software troubleshooting
- Hardware repair
- System diagnostics
Projects Hardware
- PC Building & Troubleshooting: Assembled 10+ high-performance gaming rigs, optimized BIOS/UEFI settings, diagnosed hardware failures (GPU, RAM, PSU).
- Peripheral Setup: Configured RGB ecosystems (Corsair iCUE, Razer Synapse), multi-monitor arrays.
Projects Software
Basic library management system that allows users to:
- Add, Search, Borrow, Return, and view a list of available books
- https://github.com/Leo90944/Library-Management-System.git
Timeline
Sales Floor Manager
AG Jeans
08.2023 - Current
Floor Manager
Vince
06.2022 - 07.2023
Bachelor of Science - Computer Science
California State University, Fullerton
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