Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leo Holguin

Uvalde,TX

Summary

Dynamic professional with a proven track record in customer service and cash handling accuracy, honed across roles at notable employers like Walmart. Excelled in enhancing customer satisfaction and loyalty, while implementing effective loss prevention strategies. Adept at multitasking and prioritizing tasks, with a commitment to continuous professional development and workplace safety.

Overview

5
5
years of professional experience

Work History

Key Holder

Dollar General Store
09.2024 - 11.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.

Cashier

Family Dollar
11.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Stripes Convenience Store
03.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cashier

TexBest
10.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Minits
07.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

AP Door Host

Walmart
09.2021 - 07.2022
  • Elevated customer engagement by promoting special offers, loyalty programs, and upcoming events during interactions at the door.
  • Fostered positive relationships with regular patrons through attentive service and recognition of their preferences.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Promoted business loyalty by fostering positive customer relationships.
  • Greeted customers entering store and responded promptly to customer needs.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Captioning Agent

CaptionCall
04.2020 - 05.2021
  • Contributed to company-wide improvements by actively participating in training sessions and sharing best practices with colleagues.
  • Expanded knowledge base through continuous professional development opportunities such as workshops, conferences, and online courses related to the field of captioning services.
  • Streamlined communication between hearing-impaired clients and businesses by providing accurate and timely captions for phone calls.
  • Enhanced caption accuracy by diligently reviewing and editing live captions in realtime.

Education

Uvalde High School

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance
  • Workplace safety
  • Alarm systems
  • Loss prevention
  • Loss prevention strategies
  • Front end operations
  • Drawer counting
  • Multitasking and prioritizing
  • Flexible work schedule
  • Sales floor organization
  • Inventory and stocking

Timeline

Key Holder

Dollar General Store
09.2024 - 11.2024

Cashier

Stripes Convenience Store
03.2023 - 04.2024

Cashier

Family Dollar
11.2022 - 02.2023

Cashier

TexBest
10.2022 - 10.2022

Cashier

Minits
07.2022 - 08.2022

AP Door Host

Walmart
09.2021 - 07.2022

Captioning Agent

CaptionCall
04.2020 - 05.2021

Uvalde High School

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Leo Holguin