Summary
Overview
Work History
Education
Skills
Timeline
Generic
Leo Iijima

Leo Iijima

Ave Maria

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, honed at LookSharp Cleaners. Proven ability to enhance customer satisfaction through effective teamwork and multitasking. Experienced in optimizing operations and mentoring staff, ensuring high service quality and operational efficiency. Committed to delivering exceptional results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

National Guard

U.S. Army National Guard
02.2023 - Current

Host

Macado's Restaurant
05.2024 - 08.2024
  • Greeted and welcomed guests, ensuring positive first impressions.
  • Managed reservations and seating arrangements to optimize guest flow.
  • Provided menu information and answered guest questions effectively.
  • Collaborated with kitchen staff to ensure timely service delivery.
  • Handled guest feedback promptly, enhancing customer satisfaction.
  • Supported team members during busy periods to maintain service standards.
  • Learned operational procedures and restaurant policies to provide efficient support.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Manager

LookSharp Cleaners
02.2017 - 02.2022
  • Oversaw daily operations, ensuring adherence to company policies and procedures.
  • Implemented process improvements to enhance workflow efficiency and effectiveness.
  • Mentored team members, fostering skill development and knowledge sharing.
  • Collaborated with cross-functional teams to drive project success and alignment.
  • Analyzed performance metrics, identifying trends to inform strategic decision-making.
  • Developed training programs for staff to improve service quality and operational consistency.
  • Coordinated resource allocation, optimizing productivity across various departments.

Education

Bachelor of Science - Applied Mathematics

Virginia Military Institute
Lexington, VA
05-2027

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Dependable and responsible
  • Time management

Timeline

Host

Macado's Restaurant
05.2024 - 08.2024

National Guard

U.S. Army National Guard
02.2023 - Current

Manager

LookSharp Cleaners
02.2017 - 02.2022

Bachelor of Science - Applied Mathematics

Virginia Military Institute

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