Summary
Overview
Work History
Education
Skills
Timeline

Leo Inocencio

Milpitas,CA

Summary

Experienced professional with a diverse background in data analysis, client services, and fraud investigation. Graduated from Mt. Pleasant High School in 2011 and completed coursework in economics, communication, and business at Evergreen Valley College and Foothill College. Successfully interned at Facebook as a Data Analyst, supporting the logistics department and assisting the telecommunications team with provider accounts. Demonstrated expertise in onboarding new hires and managing employee equipment at Facebook. Transitioned to roles at Apple and Google, gaining valuable experience in inventory management and client interaction. Most recently served as a Media Operations Analyst at Facebook, specializing in monetization for Facebook and Instagram. Seeking new opportunities in marketing, data analysis, AI engineering, project management, customer relations, or project coordination to leverage adaptable skill set.

Overview

7
7
years of professional experience

Work History

Fraud and Investigations Analyst

Meta
04.2024 - 07.2024
  • Investigate into fraudulent activities within Meta's monetization program, mitigating risks.
  • Collaborate with cross-functional teams to develop strategies for fraud detection, prevention and cyber attacks.
  • Leveraged SQL to monitor and report on suspicious activities, ensuring policy compliance.
  • Played a key role in mitigating/preventing potential fraud risk within Meta's network both Instagram and Facebook

Media Operations Analyst

Meta
04.2019 - 01.2023
  • Ensure 24/7 white-glove support to partners across social media platforms, meeting a 97% service level agreement
  • Assist content creators, ensuring streamlined communication about violating content against community standards regarding images, audio and text
  • Apply interactive real time data to track metrics towards process workflows and identify where improvements can be made
  • Coordinate syncs and meetings weekly regarding negative and positive team data on current monetization products and performance improving overall quality team wide

Ticket Administrator

Google
10.2017 - 04.2018
  • Managed high-volume ticket queue for IT hardware requests, handling approximately 120 tickets daily 70 Buildings
  • Maintained 24-hour communication and distributed hardware requests in a timely manner towards all level of employees

Inventory Manager

TEKsystems
02.2017 - 02.2018
  • Audit data within inventory systems and labeling throughout assets, resulting in a significant decrease in discrepancies
  • Shipped surplus inventory distribution to Apple's data centers to optimize builds in other locations

Education

Year Up Program - Data Analysis Internship

Foothill College, Los Altos, CA
04-2016

Year Up is a intensive course where I was able to provide aid in many different positions throughout the Internship with Meta formerly known as "Facebook"


Skills

  • Expertise in Microsoft applications
  • Skilled in cross-platform operating systems
  • Engaging presentation skills
  • Technical troubleshooting expertise
  • Client engagement strategies
  • Analytical thinking
  • Customer service expertise
  • Supply chain coordination
  • Logistics management
  • Inventory management
  • Procurement strategy
  • Quality assurance
  • Process improvement
  • Data Analytics
  • Salesforce
  • Single review tool
  • Content review and management
  • AI implementation

Timeline

Fraud and Investigations Analyst - Meta
04.2024 - 07.2024
Media Operations Analyst - Meta
04.2019 - 01.2023
Ticket Administrator - Google
10.2017 - 04.2018
Inventory Manager - TEKsystems
02.2017 - 02.2018
Foothill College - Year Up Program, Data Analysis Internship

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Leo Inocencio