Leonardo Khachoo

At the insurance agency, I gained firsthand experience in the day-to-day responsibilities of an insurance agent, as well as the extensive communication required with clients. Before obtaining my license, I performed various tasks such as conducting on-site inspections for HOAs, filling out applications to obtain quotes, and managing incoming client calls. These duties provided me with valuable insight into the brokerage business and a solid foundation in agency operations.

Working at Avian Law Group, a personal injury law firm, I learned to manage demanding clients while understanding the importance of client satisfaction. This role provided me with insight into the behind-the-scenes operations involved in case management, including obtaining various records, filing claims, and coordinating multiple tasks to ensure successful case progression. These skills reinforced my understanding that detailed processes and thorough organization are crucial across many industries.

While working at Avian Premium Finance, I developed a strong understanding of the back-end processes of commercial insurance policies. I honed my problem-solving skills by independently investigating and resolving account discrepancies and numerical issues. This experience required me to deeply analyze and balance complex accounts, consistently identifying and addressing in-depth issues. These challenges enhanced my ability to think critically and develop solutions across a variety of operational tasks.