Leo Knight
Coon Rapids,IA
Summary
Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
45
45
years of professional experience
Work History
Project
Sunbelt Rentals
10.2017 - 10.2023
- Contributed to successful project completion by consistently meeting deadlines and fulfilling assigned tasks promptly.
- Conducted thorough research to gather necessary data for informed decision-making within the project team.
- Updated daily logs with MS Project and ERP information.
- Integrated stakeholder feedback into project plans as needed, adapting quickly to changing requirements or priorities while maintaining focus on achieving goals initially set forth in the plan''s development stages.
- Consistantly completed assignments ahead of deadline.
Assistant Manager
Squires Formalwear
12.2007 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Senior Manager, Global Sales Operations
Symantec Corp
07.1993 - 12.2006
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Operations Manager
TSD Corp.
08.1986 - 11.1992
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Account Manager
Avnet Inc.
12.1978 - 08.1986
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Education
Bachelor of Science - Production Management
Morgan State University
Baltimore, MD06.1978
Skills
- Collaboration and Teamwork
- Decision-making capabilities
- Leadership Qualities
- Training and mentoring
Timeline
Project
Sunbelt Rentals
10.2017 - 10.2023
Assistant Manager
Squires Formalwear
12.2007 - 07.2017
Senior Manager, Global Sales Operations
Symantec Corp
07.1993 - 12.2006
Operations Manager
TSD Corp.
08.1986 - 11.1992
Account Manager
Avnet Inc.
12.1978 - 08.1986
Bachelor of Science - Production Management
Morgan State University