Leo Lemons

• Lead 50 or more employees, increasing mail processing efficiency by 30%.
• Implement continuous improvement initiatives, reducing operational costs by 14.7%.
• Foster a customer-centric culture, achieving a 98% customer satisfaction rate.
• Streamlined workflow to enhance delivery timeliness, improving dispatch speed.
• Implemented new tech tools for tracking packages, reducing loss rates.
• Monitored compliance with postal regulations, ensuring 100% adherence.
• Developed a strategic plan for peak season, aligning staff and resources efficiently.
• Enhanced team morale and performance through targeted coaching.

• Managed key accounts across four states, boosting revenue by 25% through strategic client engagement.
• Enhanced client retention by 20% with effective relationship management and personalized service.
• Optimized logistics operations, reducing delivery times by 10%, and improving overall efficiency.
• Boosted client satisfaction by enhancing service delivery processes.
• Drafted proposals outlining services, costs, and benefits for prospective customers.
• Resolved customer complaints promptly.
• Maintained an in-depth knowledge of industry trends, competitors, and market conditions to advise clients strategically.
• Developed and implemented account plans to increase revenue and market share within designated sectors.
• Produced sales documents, finalized deals, and filed records.
• Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
• Collaborated with the marketing team to develop promotional materials for clients.
• Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.

• Founded a successful fitness center, growing membership to over 200 members.
• Boosted annual revenue by 40% through strategic operations and marketing.
• Developed and implemented business strategies to enhance client engagement.
• Managed daily operations, ensuring high customer satisfaction, and retention.
• Analyzed market trends to improve service offerings and profitability continuously.
• Grew the membership base to over 200, boosting revenue by 40% through strategic marketing.
• Encouraged team spirit by organizing social activities outside of practice or competition times.

• Managed all applicant billing, and handled over 20 doctor accounts.
• Worked one-on-one with adjusters, and assisted in project building.

• Mentored and encouraged youth to develop a strong work ethic by being a positive role model and regularly practicing skills.
• Created individualized plans and monitored the progress of athletes toward set objectives.
• Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
• Adhered strictly to safety protocols while supervising practices or competitions.
• Analyzed performance data to identify areas of improvement for individuals or teams.
• Developed practice plans tailored to individual needs as well as team development requirements.

• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
• De-escalated customer interactions by providing alternative solutions to issues.
• Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
• Coordinated with logistics teams to ensure timely delivery of products to customers.
• Participated in trade shows, conferences, and networking events to represent the company and attract new business.