Leo Mangram III
El Paso,Texas
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
- Results-driven leader with a passion for driving success and achieving outstanding outcomes. Proven track record of developing and executing effective strategies to meet demanding objectives, ensuring client satisfaction and exceeding expectations.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
- Proven sales and marketing professional with a strong reputation for customer satisfaction, retention, and sales growth. Possess extensive knowledge of market conditions, networks, and relationships that can be leveraged to drive success.
- A natural leader with exceptional team management skills, committed to staying up-to-date on industry laws and regulations. Able to prioritize tasks, manage multiple projects simultaneously, and take on additional responsibilities to achieve goals.
- Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
4
4
Certification
Work History
Brand Strategist
Black Velvet Brew
01.2021 - Current
- Researched and identified new opportunities for product and brand development.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of 9 people-related services, policies and programs through departmental staff.
Team Facilitator
32d Army Air & Missile Defense Command
01.2021 - 01.2023
- Trained and mentored 75 new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of team and employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in overall success.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Analyzed and evaluated training effectiveness and program outcomes
- Provided coaching and mentoring to employees
- Established and maintained quality control standards
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
- Utilized variety of instructional design methodologies to create effective learning experiences
- Built and maintained professional relationships with 9 vendors and suppliers
- Developed and executed performance management programs to increase employee engagement and productivity
- Created and oversaw 5 training programs for operations
Team Trainer
6th Battalion 52nd Air Defense Artillery Regiment
07.2017 - 01.2021
- Trained new employees in specific job requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Demonstrated new products, procedures and techniques to employees.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
SALES ADVISOR
Office Depot/ Office Max
05.2015 - 07.2017
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Scheduled appointments and managed master calendar.
- Increased sales by 36% offering advice on purchases and promoting additional products.
- Trained and mentored 10 new sales representatives.
- Collaborated with cross-functional teams to identify and address customer needs.
Timeline
Bachelor of Science - Health Services Management
University of Maryland Global Campus
2024.01 - Current
Brand Strategist
Black Velvet Brew
01.2021 - Current
Team Facilitator
32d Army Air & Missile Defense Command
01.2021 - 01.2023
Team Trainer
6th Battalion 52nd Air Defense Artillery Regiment
07.2017 - 01.2021
SALES ADVISOR
Office Depot/ Office Max
05.2015 - 07.2017
Administrative Leadership Course -
WIGHTMAN NCO Academy
Education
Administrative Leadership Course -
WIGHTMAN NCO Academy
USAG Camp Humphreys03.2019
Bachelor of Science - Health Services Management
University of Maryland Global Campus
Adelphi, OH 2024.01 - Current
Skills
- Market Analysis
- Program Development
- Risk Management
- Sales Expertise
- Verbal and Written Communication
- Startups and Acquisitions
- Event Management
- Interpersonal Skills
- Team Oversight
- Training and Development
Certification
- MCSA (Microsoft Certified Solutions Associate), MICROSOFT - 2019
- GOOGLE ANALYTICS Certified Web Analyst , GOOGLE - 2023
- NON-COMMISSIONED SECURITY OFFICER LEVEL I
- NON-COMMISSIONED SECURITY OFFICER LEVEL II
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Veterans of Foreign Wars
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