Leo Mangram III

• Founded and managed a small credit-repair business, overseeing daily operations, client communication, documentation, and service delivery.
• Assisted clients with reviewing credit reports, identifying potentially inaccurate information, and organizing dispute documentation.
• Managed client intake, account records, progress tracking, scheduling, and follow-up communication.
• Developed tracking systems and workflows to monitor client cases, deadlines, and required documentation.
• Handled marketing, customer service, administrative tasks, and general business operations.
• Maintained client confidentiality and followed applicable procedures related to consumer credit services.

• Trained and mentored 75+ personnel across multiple roles, supporting onboarding, job readiness, and ongoing performance development.
• Designed and delivered structured training aligned with operational standards, organizational goals, and performance requirements.
• Conducted needs assessments to identify skill gaps, workflow issues, and areas requiring additional training.
• Evaluated training effectiveness and adjusted instruction to improve consistency, readiness, and job performance.
• Maintained training records, tracked progress, and provided performance updates to leadership.

• Trained 22 new personnel on role responsibilities, standard procedures, and performance expectations.
• Cross-trained 31 personnel to improve staffing flexibility, operational readiness, and team efficiency.
• Monitored employee performance, identified development needs, and provided coaching to improve results.
• Maintained records, tracked training completion, and supported administrative reporting requirements.
• Coordinated daily operational tasks while ensuring compliance with established procedures and quality standards.

• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Demonstrated features, answered questions and offered solutions.
• Responded to in-person and telephone requests for information about company offerings.
• Scheduled appointments and managed master calendar.
• Increased sales by 36% offering advice on purchases and promoting additional products.
• Trained and mentored 10 new sales representatives.
• Collaborated with cross-functional teams to identify and address customer needs.