LEONEL MENDOZA
San Jose,CA
Summary
Healthcare professional with experience in patient transport, client support, and case management. Skilled in high-acuity hospital environments, staff training, and conflict resolution. Proven ability to enhance team performance, safeguard confidentiality, and improve operational efficiency.
Overview
10
10
years of professional experience
Work History
Patient Transporter
Santa Clara Valley Medical Center
San Jose, USA
04.2025 - 12.2025
- Transported patients across critical care units, including NICU, Labor & Delivery, Pediatrics, Burn Unit, and multiple ICUs in one of the region’s largest hospitals.
- Supported medical teams during rapid response and code blue events by preparing equipment and clearing transport routes.
- Adapted to new units and protocols to ensure patient safety and efficiency.
- Collaborated with interdisciplinary care teams to maintain patient flow in a high-volume environment.
- Reinforced infection control and safety standards when transporting immunocompromised or critical patients.
Patient Transporter
HCA Healthcare Inc.
San Jose, USA
02.2019 - 09.2024
- Facilitated safe patient movement from beds, wheelchairs, and medical transport vans.
- Transported patients to diagnostic tests, procedures, and operating rooms while ensuring comfort.
- Trained new Patient Transporters on protocols and safety practices for consistent care.
- Maintained cleanliness of transport equipment to minimize infection risk.
- Collaborated with healthcare staff to ensure stable patient transfers without incidents.
Housing Specialist
HomeFirst
San Jose, USA
12.2022 - 12.2023
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding rights and responsibilities as tenants, fostering healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients, guiding them in discovering optimal housing options.
- Reviewed documentation and entered data to accurately process eligibility, re-certifications, and tenant move-outs.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, preserving stable housing situations.
Overnight Supervisor
Smart And Final
San Jose, USA
04.2016 - 02.2019
- Unloaded arriving product stock and arranged items in display areas.
- Removed all boxes and trash from sales floor and processed waste through compactors.
- Maintained up-to-date knowledge of shelf planograms and end cap plans for product merchandising.
- Followed safety protocols when transporting merchandise to minimize item damage.
Education
Bachelor of Arts - Sociology
San Jose State University
San Jose, CA08.2023
Skills
- Patient and client communication
- Crisis prevention strategies
- Supportive counseling
- Confidentiality and safety practices
- Ethical standards
- Staff management and training
- Effective communication
Languages
- Spanish
Skills
Patient/Client Communication, Supportive Counseling, Crisis Prevention, Confidentiality & Safety, Ethics
References
References available upon request.
Timeline
Patient Transporter
Santa Clara Valley Medical Center
04.2025 - 12.2025
Housing Specialist
HomeFirst
12.2022 - 12.2023
Patient Transporter
HCA Healthcare Inc.
02.2019 - 09.2024
Overnight Supervisor
Smart And Final
04.2016 - 02.2019
Bachelor of Arts - Sociology
San Jose State University