Leo Oster
Dallas,GA
Summary
I am a transgender male going by the name Leo and he/him pronouns. Dynamic and results-driven professional with proven expertise in customer service and cash handling, honed across roles at Dunkin’ and other esteemed establishments. Excelled in building customer loyalty and enhancing satisfaction through exceptional service and effective problem-solving. Skilled in teamwork and collaboration, consistently contributing to a positive and efficient work environment.
Overview
1
1
year of professional experience
Work History
Sales Associate
Dunkin’
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Server
Waffle House
07.2024 - 08.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Atami Steak and Sushi
02.2024 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
North Paulding High School
DallasAllatoona High School
Acworth, GASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Store Opening and Closing
- Sales expertise
- Upselling
- Cleaning techniques
Timeline
Sales Associate
Dunkin’
08.2024 - Current
Server
Waffle House
07.2024 - 08.2024
Server
Atami Steak and Sushi
02.2024 - 03.2024
North Paulding High School
Allatoona High School
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