Leo Ren

Collaborating closely with the DMV to efficiently process lease buyouts, title corrections, and the issuance of plates and registrations, ensuring all title-related matters are handled promptly and accurately.

Overseeing the billing process for both new and used vehicles, meticulously preparing and managing all necessary paperwork for wholesale transactions and vehicle swaps. Maintaining a keen attention to detail to ensure the accuracy and completeness of all financial documents.

Partnering with the Finance Department to streamline processes, optimize revenue, and enhance the overall customer experience. Working directly with customers to address their concerns, provide guidance, and resolve any billing or title-related issues in a professional and timely manner.

Continuously staying updated with the latest DMV regulations, industry best practices, and internal policies to ensure compliance and maintain a high standard of service. Leveraging strong communication and interpersonal skills to foster positive relationships with colleagues, customers, and external partners.

Demonstrating a proactive approach to problem-solving, taking initiative to identify and address potential challenges before they escalate. Consistently delivering results in a fast-paced, dynamic environment while maintaining a customer-centric focus.

• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
• Directed customer communication to appropriate department personnel.
• Tracked and submitted employee timesheets to accounting department for payroll processing.
• Monitored attendance records by taking note of staff vacation time, sick days and personal days.
• Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
• Collected, calculated and reported on expenditure and statistical data to inform senior management.
• Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
• Conducted and initialized background checks for potential employees.
• Controlled building access by supplying key cards to employees and visitors.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Applied effective time management techniques to meet tight deadlines.
• Developed strong communication and organizational skills through working on group projects.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Delivered services to customer locations within specific timeframes.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.