Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

LEO RODRIGUEZ

CYPRESS,TX

Summary

A hard working professional manufacturing expert with experience in construction and utilities.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Municipal Operations & Consulting
01.2023 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services, and company information.

Field Technician

Terradyne (Geotechnical)
02.2022 - 12.2022
  • Testing Concrete for Slump, Temperature and air content.
  • Testing soil compactions via nuclear gauge
  • Observing rebar placement before concrete is poured to ensure compliance to specifications

Field Technician

Geotech Engineering and Testing
10.2021 - 01.2022
  • Testing Concrete for Slump, Temperature and air content.
  • Testing soil compactions via nuclear gauge
  • Observing rebar placement before concrete is poured to ensure compliance to specifications

Apprentice Electrician

TURBO Communications
07.2021 - 09.2021
  • Clean up
  • Assist Senior Electricans
  • Assist in the Wiring of houses

Construction Materials Tester

ECS Limited
10.2019 - 06.2021
  • Testing Concrete for Slump, Temperature and air content.
  • Testing soil compactions via nuclear gauge
  • Observing rebar placement before concrete is poured to ensure compliance to specifications.
  • Observing post-tension tendons before concrete pours for correct number of tendons and tendon damage.
  • Observing post-tension tendons after elongation has been preformed to required specifications

Laboratory Technician

QCIL
06.2013 - 09.2019
  • Gasoline Testing including API, RVP, Distillation, GCs, and Octanes

Resistor Fabricator

Powerohm Resistors Inc.
10.2000 - 06.2013
  • Building electrical resistors for heavy machinery

Education

High School Diploma -

Mayde Creek High School
05.1998

Skills

  • Electricians
  • Electricity
  • Computer Literacy
  • Octanes
  • Oil & Gas Industry
  • Construction
  • Customer service
  • Active listening
  • Data entry
  • Customer relations

Websites

Certification

  • Radiation Safety for NUKE - American Portable Nuclear Gauge Association Issued Oct 2019 - Expires Oct 2022
  • Soils field technician - WACEL: An Association of Engineering Laboratories, Inspection Agencies and Building Officials Issued Jan 2020 - Expires Jan 2025 75642
  • Post Tension Inspect L1 - Post-Tensioning Institute Issued Aug 2020 - Expires Aug 2024 02052203
  • Concrete Field Testing Technician - WACEL: An Association of Engineering Laboratories, Inspection Agencies and Building Officials Issued Jan 2020 - Expires Jan 2025 75461
  • Concrete Field Testing Technician - American Concrete Institute Issued Jul 2020 - Expires Jul 2025

Timeline

Customer Service Representative

Municipal Operations & Consulting
01.2023 - 08.2025

Field Technician

Terradyne (Geotechnical)
02.2022 - 12.2022

Field Technician

Geotech Engineering and Testing
10.2021 - 01.2022

Apprentice Electrician

TURBO Communications
07.2021 - 09.2021

Construction Materials Tester

ECS Limited
10.2019 - 06.2021

Laboratory Technician

QCIL
06.2013 - 09.2019

Resistor Fabricator

Powerohm Resistors Inc.
10.2000 - 06.2013

High School Diploma -

Mayde Creek High School

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